Kenna Shouldice (she/her/hers)

Experience

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  Associated Students of Michigan State University

  Aug 2011 - May 2015

  • Promoted sustainable food production through supporting campaigns to reduce food waste, reviewing portion control, and increasing education• Collaborated with kitchen management and calculated the quantity of food to prepare for over 1,000 customers, per meal • Trained new employees on kitchen equipment, operations, and preparation • Cashiered and processed over 1,000 transactions daily utilizing cash payments, credit cards, vouchers, and student accounts, while maintaining accurate records• Responded to a diverse customer base by resolving customer complaints • Proven ability to use various software applications such as Microsoft Office Suite and spreadsheets

  • Student Cook

    Aug 2012 - May 2015

  • General Kitchen Worker

    Aug 2011 - Aug 2012
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  W.E.B Du Bois Society

  Aug 2012 - Aug 2013

  Treasurer

  • Created the society’s financial goals for the 2013-2014 academic year• Worked as part of a team of 5 to coordinate a 200 person event titled “Foods of the African Diaspora” • Participated in annual Detroit Community Engagement & Service Weekend

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  Aramark catering

  Jun 2013 - Jan 2014

  Chef Assistant

  • Acted as a liaison between chef, general manager, and catering assistants • Monitored staff to ensure compliance with federal food safety standards • Managed food temperature/sanitation documentation and logging

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  Federal Emergency Managment Agency

  Jul 2015 - Mar 2016

  Disaster Survivor Assistant AmeriCorps FEMA Corps Member

  LEADERSHIP, MANAGEMENT, AND COORDINATION• Appointed assistant team leader for a team of 11• Served as liaison between health and wellness specialists and team lead • Coordinated communication with team sub-groups to ensure members hold consistent effort and are meeting deadlines• Co-created, a 13 week, staff development plan; implementing service learning and wellness initiativesDISASTER SURVIVOR ASSISTANCE • Responded to South Carolina flooding, disaster 4241, by canvassing and registering displaced individuals for assistance• Performed on the spot survivor needs assessments and provides whole community referrals • Conducted case updates and inquires in the field and in a Disaster Recovery Center• Mapped essential and critical points utilizing ArcGIS Collector• Prepared communities for disasters by achieving an increase of 50% sheltering capacity for the Dallas-Fort Worth Metroplex • Initiated communication with whole community partners to establish lasting relationships with state and local governments, faith based organizations, local businesses, and national restaurant chains• Forged shelter and feeding partnerships between the American Red and community partners • Provided regular project briefs and debriefs to board members • Completed numerous independent service projects, logging over 1,900 hours of direct volunteer service to diverse communitiesSERVICE LEARNING INITIATOR • Employed the latest versions of Microsoft Office (Word, Excel, Outlook, and PowerPoint) • Coordinated the completion of the Service Learning Development Plan, 3+ service learning activities, and a project portfolio • Facilitated reflection activates for a group of 11 peers Show less

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  Catholic Charities USA

  Mar 2016 - Apr 2017

  New Americans AmeriCorps VISTA Leader

  Coordinated a team of 29 Volunteers in Service to America (VISTAs) engaged in capacity building of Catholic Charities agencies to better service refugees and immigrants •Coached and empowered service members professionally and personally to optimize project outcomes and the member experience: leading to a member retention rate of 85% •Developed training, resources, and recruitment material•Ensured peer learning and networking in support of member responsibilities•Led a team that secured: 1,500 new volunteers with an estimated value of over $300,000 and $350,000 in donations that led to additional services for clients •Spearheaded I’m New Here project that facilitated youth awareness to the refugee plight, which resulted in 500 young children learning how to welcome “the stranger” •Coordinated the completion of monthly and quarterly reporting, formulated organizational assessment tools, performed data analysis, and produced infographics to communicate team outcomes •Implemented and managed team social media accounts: Facebook, CCUSA Discussion Board, New Americans Program Website, Weekly Digest•Maintained communication with program director and on-site supervisors on situations that require ongoing monitoring or intervention•Acted as a liaison between service members and the Corporation for National and Community Service Show less

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  AmeriCorps Alums

  Dec 2016 - Jan 2018

  Board Member: Professional Development Co-Chair

  Our goal is to serve in three ways for all Metro DC AmeriCorps Alums. Connect alums to service, networking, and advocacy opportunities throughout the year.• Plan and execute 4 professional developments events annually

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  Corporation for National and Community Service

  Aug 2017 - Jun 2019

  Selection and Placement Assistant

  • Act as the primary point of contact for half of the general applicants who are invited to serve (approx. 1,200 people) • Answer inquiries through managing the main NCCC inbox, and coordinate with staff and contractors to ensure all questions are directed to, and answered by, the appropriate staff in a timely manner• In-process all incoming applicant clearance forms; coordinate with medical, legal, and FEMA security clearance points of contact by managing and developing a variety of applicant databases Show less

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  U.S. Department of Homeland Security

  Feb 2018 - Jun 2019

  Immigration Analyst (Asylum)

  • Personally issue immigration benefit decisions and review decisions with the applicant to ensure understanding• Determine whether the Asylum Division has jurisdiction of Asylum applications by reviewing records and researching applicable rules and procedures• Analyze and conduct research in USCIS paper and electronic records, as well as law enforcement and commercial databases, to ascertain immigration history and case status

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  United States Citizenship & Immigration Services

  Jun 2019 - now

  Asylum Officer