FRANK EVANS

Experience

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  Best Buy

  Aug 2005 - Jul 2007

  Technical Support Technician

  • Provided installation and support of PC and Mac hardware and software • High level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building.• Knowledge of Antivirus and Spyware removal techniques• Ability to quickly diagnose and fix problems.

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  Mosholu Montefiore Community Center

  Sept 2008 - Mar 2012

  Assistant Site Coordinator

  • Provided tutorial assistance in a classroom setting• Provided office support• Maintained storage and supplies• Supervised activities for the participants

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  Staples

  Jul 2010 - Nov 2017

  Field Technician Supervisor

  • Provided support to Customers; troubleshoot, configured and maintained software, hardware and peripherals; used imaging software and remote administration tools to keep workstations up-to-date • Provided Customers and co-workers training on various software and hardware issue• Answer incoming calls, create job tickets, and solve issues • Team leader for various IT projects• Created a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building. Show less

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  McGraw Hill Financial

  Jul 2012 - Oct 2013

  IT Support Specialist Level III

  • Received and responded to all incoming trouble tickets, calls, and e-mails regarding desktop device And/or hardware or software issues • Troubleshoot, configured and maintained all software, hardware and peripherals for all end users• Imaged and configured new systems • Used remote administration to keep workstations up-to-date Provided users and co-workers training on various software and hardware issues

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  American Express

  Oct 2013 - Oct 2022

  Sr. Service Delivery Engineer

  • Install, configuring and troubleshooting software applications including Microsoft Office Suite, in-house applications and other 3rd party software applications. Provided users and co-workers training on various software and hardware issue• Maintenance/update of hardware inventory • Researched new problems and determine fixes for both software and hardware related problems.Interact with other groups in IT (Networking, Infrastructure, etc.) in order to assure that user’s problems are resolved in a timely and accurate manner • Support over 1500 Mac user, with hardware and software issues.• Lead and motivates others to attain team and department goals• Provide Remote Support for Virtual user• Create up-to-date documentation on company processes & procedures• Create How to videos for Technical support for fixes and most common issues• Host monthly meeting with management to discuss issues and ideas for improvement • Provide 1-on-1 trainings and employee reviews • Executive level support for all level of employees• Interact with high level security members virtual • Liaison with the security team • Excellent technical support for all levels • Executive level support for band 50s to 70s Show less

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  L'Oréal

  Oct 2022 - Dec 2022

  DesktopSupportAnalystLevel2
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  New Jersey Department of Children and Families

  Dec 2022 - now

  Information Technology Specialist

  Installs, configures, and maintains hardware and software for the Department of Children and Families (DCF) NJ Spirit program; in accordance with agency and Enterprise standards; and supports technical aspects of the development of user applications to ensure compliance with those standards.