Inês Ferreira

Experience

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  CEC/CCIC - Conselho Empresarial do Centro/Câmara de Comércio e Indústria do Centro

  Feb 2016 - Jun 2016

  MARKETING & COMMUNICATION TRAINEE

  - Responsible for the construction of the daily newsletter;- Social Networks Manager;- Events manager.

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  Tivoli Hotels & Resorts

  Jun 2017 - Jul 2019

  GROUPS & EVENTS MANAGER

  - Worked as a leisure, corporate and social groups manager- Negotiation of all the tour series, providing quotations for the high/low season and selling all the dates for 1 year- Control of releases periods of the groups/requests- Receive the requests for groups/events; quotation, negotiation, follow up, operation, monitoring and supervision- Responsible for managing festive dates (e.g.:New Year's Eve). - Some initiatives I have worked: European University Games; Festa das das Latas, Queima das Fitas, Encontros Mágicos, Concerts in Coimbra, etc. Show less

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  VILA GALÉ HOTÉIS

  Jul 2019 - Apr 2021

  FRONT OF THE HOUSE MEMBER

  - Regular front office precedures of check-ins, check-outs and invoicing- Invoicing all groups, conferences and/or events- Reservation verification and allocation- Category overbookings management - Assistance to the FOM in city ledger and credit control reports- Monitoring occupancy and availability- Information and assistance to the guests demands

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  ZERO Box Lodge

  Jun 2021 - Apr 2022

  F&B MANAGER AND DUTY MANAGER

  - Leading a group of 30 employees of 5 diferent nationalities- Create schedules and organize the team structure- Responsible for hiring staff for bar, room attending, kitchen and scullery- In charge of orders and stock management- Negotiating with suppliers- Handling expectations, claims, and crisis situations.- P&L statement and forecast- Duty Manager of the accomodation sector of 44 rooms after 6pm.

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  The Yeatman

  May 2022 - now

  - Reponsible for checking all reservations and welcoming guests - Provide an high end and tailor made service to VIP guests since the moment of the reservation to the stay; and following them up after check-out- Preparation and accompaniment of national and international state visits; singers; bands; actors; sports teams and public personalities- Site inspections with security teams and companions of all the above mentioned- City Ledger/Invoicing for individual and groups/events reservations Show less

  • WINE PARTNERSHIPS COORDINATOR

    Jan 2024 - now

  • FRONT OF THE HOUSE MEMBER

    May 2022 - Jan 2024