John De Rosa

Experience

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  Servisair(Cargo)

  Feb 1983 - Jun 1986

  Cargo Officer

  Compiling Load Lists and Presenting to H.M. Customs. Supervising the loading of International Freight on to Aircraft by B.A.A. and Coastwise Freight throughout the United Kingdom.

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  Cordina Confectionary

  Mar 1992 - Jun 1995

  Direct B2B Sales Manager

  Cultivated a Client list from zero to a little over four hundred Clients. Who were visited in a rolling two week cycle. Selling FMCG.

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  British Telecom

  Jun 1995 - Sept 2002

  Customer Service Manager

  Managed, Coached and Developed a Team of twenty two Customer Service Agents to reach their maximum potential.

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  Tango Cafe and Grill and MD of De Rosa LTD.

  Sept 2002 - Oct 2012

  Company Owner

  Managed Property, Staff, Stock Control and Finances.Cash Handling.HAVE OWNED, EXPANDED AND OPERATED VARIOUS CATERING OUTLETS ( including De Rosa Ltd. ) SINCE LEAVING B.T. IN 2002. Cafe Tino was a trade name I expanded the Business Franchise model on.

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  G4s Security Services

  Jun 2012 - Sept 2012

  Team Leader

  A Historic and exciting time for London and the United Kingdom. I was honored to be a part of that History. Front of House SIA License, X-Ray Rapiscan Team Leader. P.S.A. and P.B.S. trained. Disclosure Scotland Certified. A fantastic,invaluable, experience, and I met some great people.

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  Webhelp TSC

  Mar 2013 - Jun 2013

  CCA

  Customer Care for Vodaphone. Although I was enjoying my Job, I had to leave for Family Reasons.

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  Santander Bank, N.A.

  Nov 2014 - Jan 2015

  Customer Advisor

  Offering solutions to Business Partners with my Bank

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  Sixty K Ltd (60K)

  Feb 2016 - Mar 2017

  Group Quality Manager

  I Provide and ensure effective overall Quality processes are in place for achieving Client/Customer Service Quality standards as contractually required. I Engage with Operations Management, Trainers, Learning and Development personnel within the Company, reporting, and providing timely and accurate information, supplying business support to assist strategic and business decision-making in the area of Service Delivery.I Ensure my own individual and my teams' Targets and Objectives are met in full. I Actively contribute towards the planning and strategic growth of the organisation as a key member of the Company’s Management Team. Currently collaborating on a Project incorporating Sharepoint as a vehicle to save money on Paper and Ink across the whole Company. The objective is to have Sharepoint carry all Operational Daily Documents. Show less

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  Oracle

  Oct 2017 - Mar 2018

  Logistics Operations

  Contract Complete