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Tumelo Makololo

Tumelo Makololo

Call Center Representative

Followers of Tumelo Makololo120 followers
location of Tumelo MakololoCity of Johannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    Entrepreneur In Residence @ Authentic Sneaker Clinic | Customer Service

  • Education

    • Adcorp (Pmi) Prior learning Center

      2010 - 2013
      Higher certificate Contact Center Operations NQF level 4

      Contact Center Operations, Sales, Service support, Telecommunications, Administration

    • Soweto technolodgy Access center

      2010 - 2010
      Certificate Computer Systems Networking and Telecommunications

      Activities and Societies: Intro to Computer Ms-Word Ms-Office 2007 Ms-Excel 2007 MS - Outlook Windows XP Emails Internet

  • Experience

    • MultiChoice

      Jul 2011 - Jun 2022
      Call Center Representative

      Obtains client information by answering telephone calls; verifying informationhandle customer inquiries telephonicallyprovide customers with product and service informationenter new customer information into systemidentify and escalate priority issuesfollow up customer calls where necessaryAssist technical Issues Telephonicaly assisting on Financial Transactions

    • Authentic Sneaker Clinic

      Aug 2017 - now
      Entrepreneur In Residence

    • Smollan

      Jul 2022 - Sept 2022
      Customer Service Representative

    • ANZOMODE

      Sept 2022 - Apr 2023
      Administrative Assistant

  • Licenses & Certifications