Candra Kirana Sekar Egitamara

Experience

• 

  Golden English Course

  May 2017 - Aug 2024

  Oversee all sales activities, set sales targets, develop strategies, and lead the sales team to achieve revenue goals for the company.Responsibilities:- Develop and implement sales strategies.- Set sales targets and motivate the team to achieve them (achieved targets up to 130% on average and increased business growth up to 36% per year).- Lead and manage the sales team (10 people, consisting of both B2C and B2B teams).- Monitor sales performance and provide regular reports to Managing Director.- Build and maintain relationships with B2C and B2B customers.- Collaborate with other departments to optimize sales processes and enhance customer experience.- Providing training to the sales team and supporting their skill development. Show less Responsibilities:- Assisting customers with inquiries, concerns, and complaints.- Handling customer inquiries via phone, email, or live chat.- Resolving customer issues or escalating them to the appropriate department.- Provide comprehensive product or service information and offering solutions or recommendations to meet customer needs.- Identify new sales opportunities and follow up with potential customers (40-50 customers per day).- Ensuring customer satisfaction by delivering exceptional service.- Following up with customers to ensure issues are resolved satisfactorily.- Collaborating with other departments to address customer needs effectively. Show less

  • Branch Operations Manager

    Apr 2024 - Aug 2024

  • Head of Sales Division

    Aug 2020 - Mar 2024

  • Sales Representative

    Aug 2018 - Jul 2020

  • Staff SEO and Web Content

    May 2017 - Jul 2018
• 

  PT Aku Pintar Indonesia

  Sept 2024 - now

  Business Development

  - Designed and implemented initial sales strategies to boost enrollment numbers.- Built early-stage strategic partnerships with relevant institutions to enhance network and brand awareness.- Managed early-stage sales pipeline and prospect conversions through CRM with follow-up activities.- Analyzed initial sales data and contributed to performance reports to optimize strategies.- Collected early market feedback to support product development in line with user needs.