Igor Poljak

Experience

• 

  Ericsson Nikola Tesla

  Nov 2000 - now

  Customer Project Manager

  Customer Focus:Project Management: Lead and manage customer projects, ensuring successful delivery that meets requirements, expectations, and satisfaction.Stakeholder Engagement: Manage project teams and stakeholders, fostering communication and collaboration through regular meetings and daily updates.Core 3 Team Member: Collaborate with the Sponsor and Solution Manager in preparing proposals and governing contracted projects.Project Management Expertise:Project Delivery: Utilize project management methodologies (Waterfall, Agile, or Hybrid) to manage risks, and control scope, resources, time, costs, and procurement.Leadership and Communication Skills:Stakeholder Management: Employ soft skills and leadership styles to manage stakeholder expectations and address concerns.Team Leadership: Lead, direct, support, and coach project teams, fostering a positive and productive work environment.Reporting and Analysis:Project Reporting: Create comprehensive progress reports and meeting minutes (MoMs) to transparently communicate project status to stakeholders.Additional Responsibilities:Sales & Change Management: Identify opportunities for add-on sales and manage change effectively, adapting to different project methodologies. Show less

• 

  Ericsson

  Nov 2000 - now

  Planning & Requirements:Facilitate workshops to gather stakeholder requirements.Work with product managers to define acceptance criteria and user stories.Collaborate with development teams to estimate effort and create a release plan with clear milestones.Execution & Risk Management:Track progress against the plan and identify potential risks early.Develop mitigation strategies for identified risks and communicate them to stakeholders.Manage dependencies between teams and ensure smooth execution of the release plan.Deployment & Delivery:Oversee the build, testing, and deployment process.Manage release communication with stakeholders, including pre-release announcements and post-release reports.Track release budget and identify areas for cost optimization.Emphasize Collaboration and Communication:Establish clear communication channels with all stakeholders, including development, QA, operations, and business teams.Regularly hold release planning meetings and status updates to ensure everyone is aligned.Foster a collaborative environment where teams can openly discuss roadblocks and work together towards solutions.Embrace Automation and Tools:Utilize project management tools to track tasks, deadlines, and dependencies.Leverage automation tools for repetitive tasks like builds and deployments.Implement continuous integration/continuous delivery (CI/CD) pipelines for faster and more reliable releases.Measurement and Improvement:Define key performance indicators (KPIs) to measure release success, such as time to market, defect rates, and customer satisfaction.Conduct post-release reviews to identify areas for improvement in the release process.Continuously learn and adapt best practices for efficient release management. Show less Manage projects from start to finishCoordinate and lead project teamsDefine project scope, and requirements, and create a Work Breakdown Structure (WBS)Monitor for potential scope discrepancies and propose solutionsCreate project time baseline and track deviations using Earned Value Management (EVM)Prepare project budget and baselineUtilize SAP for financial managementDevelop a Cost Performance Index (CPI) with detailed activity costs and resource allocationMonitor project profitabilityPropose continuous quality improvementsManage change requests through defined workflowsTrack change approvals and inform stakeholdersIdentify and anticipate upcoming changesSource qualified resources for projectsManage resource availabilityFacilitate team interviewsAnalyze team strengths and weaknessesMonitor all project communication channelsIdentify and address communication escalationsPropose solutions for communication breakdownsDevelop problem-solving strategies using mental mapsEmploy analytical, creative, and realistic approaches to problem-solvingPrepare and maintain a risk registerAnalyze project data to identify potential risksPropose risk mitigation strategiesProactively identify upcoming risksDevelop contingency plans for project scope, time, cost, and qualitySuggest adjustments to recover from project issuesDevelop strategies to gain new customersMaintain positive relationships with existing customersPropose new product/service offerings to meet customer needsSource high-quality, cost-effective products and servicesManage logistics based on Bill of Materials (BoM)Monitor order statusIdentify all project stakeholdersDevelop stakeholder profiles and register their requirementsRecommend strategies for effective stakeholder managementImplement and maintain project security measuresEnsure the safety and security of the project team and dataSupport sales and solution departmentsDemonstrate a customer-focused and oriented approach Show less

  • Scrum Master

    Jan 2023 - now

  • Release Manager

    Feb 2022 - now

  • Customer Project Manager

    Nov 2000 - now