Faisal Mahmood Sheikh

Experience

• 

  PTCL

  Jan 1993 - now

  Operation and maintenance i.e. fault management (corrective actions, root cause analysis and taking future preventive actions), Network audits, performance management optimal used of the system and different health checks (Processor Load monitoring and control, Command Category Table Administration) and monitoring of system performance of Online Charging System (CBP, BMP, UVC, OCG, USAU and EVC) SMSC, and AAA for ensuring optimal performance of NEs on application level and services.Planning and implementation of online & offline tariff/charging and promotion packages for both Prepaid and Postpaid services. Billing solution design, development and testing.Charging Administration, revenue assurance charging files monitoring, troubleshooting of charging related issues and managing customer complaint handling within SLA and ensuring that all network services are fault free.Leading the team for ensuring correct and timely configuration of Basic and Value added Services (PPC, FNF, CUG, WIPT, FPH, VPN, EVO, Data, SMS, MMS and PRM.) and CRM Operations.Coordinate in network deployment and upgrades, performing ATP, BOQ verification and ensuring smooth integration in commercial network and managed different projects.Coordination with transmission group for early resolution of connectivity issues, trunk expansion and optimize sued of the capacity.Report generation of network status, performance and capacity.Coordination with Commercial wing and Vendor for Product development/ Planning and technical support to other departments.Assigning and monitoring the KPIs of the team and resource management.Study of voice traffic, signaling load and call tracers.Configuration for Inter connectivity with different network nodes.Hardware Installation, Software and Data Commissioning Number Analysis, CDRs formatting, charging Matrix, Toll Free calls, Troubleshooting and problem solving performed as customer care support for customer complain. Show less The AD Coordination is responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. The AD Coordination manage/ prepare different reports to the Senior Administrative Officer and is responsible for providing office management services to the First Nations Office. This includes maintaining office services and efficiency, supervising office staff and maintaining office records. Coordination wing of any region is the most important office which deals all types of matters related to development, planning, commissioning, reporting, manage services, technical assistance, local purchase & budgeting for divisions under the region, maintaining the records of regional assets manpower, suppliers/ vendors, handling and assigning projects to different teams and much more.RESPONSIBILITIESDesign and implement office policies Establish standards and procedures Organize office operations and procedures Supervise office staff Monitor and record long distance phone callsPrepare time sheets Control correspondences Review and approve supply requisitions Liaise with other agencies, organizations and groups Update organizational memberships Maintain office equipment Supervise office staff Main Activities Assign and monitor clerical and secretarial functions Recruit and select office staff Orient and train employees Provide on the job and other training opportunitiesSupervise staff Evaluate staff performance Coaching and disciplining staffProcessing, Tracking and Maintaining the regional documentations for the smooth regional office operations.Arranging the daily, weekly, monthly and yearly meetings, conferences, seminars etcMake the Job performance appraisal of each staff.Compilation of daily progress and submission to the high-ups.Weekly met the KPI (keep performance indicator) Show less Computer region is the backbone of PTCL which different projects like Automation Support Services, CDAS, CFMS, CMS, BCC are working in full swing in PTCL. Computer Region is also hosting a Commercial Data Centre these days and most of our NEs are deployed there as per TIA-942 standards.RESPONSIBILITIESBeing overall Incharge of CFMS, I was responsible for:1. Operating, maintaining, configuring, troubleshooting and planning of Computerized Fault Management System comprising of numerous high end routers, switches, and firewalls and allied WAN and LAN equipment. Main vendors are Cisco, Huawei and Juniper.2. Troubleshooting and resolving intricate routing issues in multiprotocol environment.3. Operation and Maintenance of CFMS (Computerize Fault Management System) Server.4. Operation and Maintenance of IVR (Interactive Voice Response) System.5. Operation and Maintenance of different STUs/ DTUs/ Bridges and Cisco Routers.6. Make the Job performance appraisal of each staff.7. Responsible for bringing improvements in the performance of complaint handling by make positive changes is daily operations.8. Compilation of daily progress and submission to the high-ups.9. Supervising the team of Technicians. Assigning them complaints and new installations. Monitor and document their performance by getting proper feedbacks on DVR (Daily Visit Report).10. Weekly met the KPI (keep performance indicator)11. Training of staff for the installation of TNC servers and mapping of different CFMS servers.12. Testing and troubleshooting of Broadband Connections at MDF, DSLAMS and ONUs.13. Installations and configuration of wireless modems, AP (Access points) & wireless routers.14. Customer end equipment Installation, Networking, LAN Cabling (Cat 5, Cat 6 etc).15. Monitoring and analyzing the system faults Inter-city and local traffic pattern through NMS tools and suggest re-planning and optimizing the core. Show less The Billing Computer Center is the main hub from there the central regions billing is being process through different tools and techniques. The data entry, editing / posting and printing of bills is the main function of BCC. There are 4 Billing Computer Centre in 4 big cities in Pakistan which are working under the supervision of Information Technology Infrastructure Computer Region Islamabad. RESPONSIBILITIESBeing shift Incharge of Billing Computer Centre, my major responsibilities included: 1. Control the Data Entry Team for proper working as per task and time line.2. Data Entry Alpha & Numeric with 10000 keys depressions per hour speed.3. Operation and Maintenance of Data Entry system.4. Auditing and posting of Data Entry works.5. Printing of Data Entry Source Files. 6. Preparing Billing Reports.7. Make the Job performance appraisal of each staff.8. Compilation of daily progress and submission to the high-ups. Show less

  • Assistant Manager OCS Buisness Procedure Operations

    Nov 2013 - now

  • Engineer Database Maintenance Wireless Intelligent Network Lahore

    Sept 2008 - Nov 2013

  • Assistant Director Coordination Swithing Network Central Regional Lahore

    Feb 2003 - Sept 2008

  • Team Lead Computerize Fault Management System

    May 2002 - Feb 2003

  • Data Controller Assistant Information Technology Infrastructure Computer Region Islamabad

    Jan 1993 - May 2002
• 

  National Vocational and Technical Training Commission (NAVTTC)

  Jul 2017 - now

  Assistant Director JPC

  The Job Placement Center officially operational on 7th January, 2016. The Job placement center is Pakistan's first jobs facilitation, Carrier Counselling Centre at Govt. level which is the great initiative of NAVTTC Higher Management. The objective of JPC is to help jobseekers in finding the exact jobs of their own tendency level. While providing an inimitable platform for employers to advertise different career opportunities available in their organization and receive resumes from the potential candidates online and offline.http://jobplacement.gov.pk/ is known to be a reliable place to apply online for jobs has attractive features like user friendly interface, fastest browsing experience, information of related items, rich features sets and much more. That's why NAVTTC JPC website is accomplished to gain and maintain the trust of the valuable users.The contributions by Job placement center efforts and its brand value has been acknowledged by the National Leadership as well as JPC Services has been conceded by the foreign delegates.Our mission and vision strength is derived from the motivation by delivering service of a higher directives. Working towards achievement of JPC objective and keen sense of tough competition in the current market requirement scenario, NAVTTC Punjab JPC team is fully innovative, motivated and dedicatedly performing their services. The team at Techno Bird is a result of the coming together of qualified professionals capable of providing the best of creative intellectual innovative and cost effective packages for varied requirements of Employer. NAVTTC is continuously searching and implementing the effective tools to boost up the National GDP (Gross Development Products). Show less

• 

  National Vocational and Technical Training Commission (NAVTTC)

  Oct 2018 - now

  Deputy Director Planning

  NAVTTC is an apex body at national level to regulate, facilitate and provide policy direction in Vocational & Technical Training. The Commission is establishing and promoting linkages among various stakeholders existing at national as well as international level. Since its inception, NAVTTC has given a high priority to un-addressed areas and challenges being faced by TVET. National Vocational & Technical Training Commission (NAVTTC) was established in December 2005. Under the National Vocational & Technical Training Commission Act 2011, this organization is responsible for setting-up of national professional skills standards, development of curriculum, national qualification framework, labor market information analysis, public private partnership and setting-up of institutional standards for TVET providers. Our mission to provide direction, support and an enabling environment to the public and private sectors to implement training for skills development in order to enhance social and economic profile. Show less

• 

  Pakistan Telecommunication Company Limited

  Apr 2020 - Sept 2022

  Assistant Manger

  The primary purpose of the Assistant Manager PTCL (Mediation Support) position is to assist in the day-fa-day accounting functions of the practice in accordance with current acceptable accounting and cost reimbursement principle for leading and planning the billing operations relating to PTCL Landline, OSL, Wireless, SMS, IPTV, EVe, Leas line Circuits operations, and Optic Fiber services. The officer is responsible for designing, implementing, and enforcing policies and procedures, as well as streamlining effective billing processes across multiple markets. This position is highly visible and important even required a strong officer with the ability to prioritize, plan, and direct the billing sections. Show less

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  Ministry of Poverty Allevation

  May 2021 - now

  Deputy Director