Venisha Warren

Experience

• 

  AT&T

  Aug 2003 - Sept 2018

  At AT&T, I originally started out as a sales & service specialist and was later promoted to telecommunications specialist after five years of stellar performance. As a telecommunications specialist, I performed test on emergency power facilities and equipment. Configured, installed, and tested voice and carrier equipment, toll terminals, microwave equipment, private lines, and program services. Maintained inventory for motors, generators, storage batteries, and motor-driven apparatus used to transmit power. Analyzed and debugged analog and digital equipment issues. Coordinated dispatch request and maintenance request to field technicians.— SALES & SERVICE SPECIALIST (2003 – 2008)—In this role, I handled customer inquiries, complaints, billing questions and payment extension/service requests. I maintained employee performance referral program. I also led team meetings and conducted training sessions on new system implementations.Key accomplishments:Played a key role in restoring network systems after several major hurricane disasters.-Consistently met monthly efficiency reliability quotas.-Recognized by management for the ability to solve detailed problems through task execution in an enthusiastic manner.-Consistently performed stellar customer service through escalation care.-Commended for initiative, persuasiveness, intense customer focus, and dependability in performance evaluations. Show less

  • Telecommunications Specialist

    Sept 2008 - Sept 2018

  • Sales And Service Specialist

    Aug 2003 - Sept 2008
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  Integrated Public Safety Commission

  Jul 2019 - now

  • Director of Operations

    Aug 2022 - now

  • Communications Analyst Sr- Supervisor

    Jul 2019 - Sept 2022