Praveen Perumal

Experience

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  RR Donnelley

  Oct 2016 - May 2017

  Process Associate

  Handling international customers from UK and half of Wales for Angiian Water ServicesManaging mails and customer bills for their water supplies for Yearly and QuarterlyCompletes customer enquiries through mails and chats for Anglian Water Services

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  Swami Cyber Solutions Pvt Ltd

  May 2018 - Aug 2019

  Telecommunications Specialist

  Inbound and Outbound calls for International Customers from UK for Real Estate Enquiries and Sales Development for House Canary ApplicationDealing with UK Realtors for their Business Development and House Canary Application SalesPeriodic Follow up and Keeping Good Relationship with all the Customers for their Enquiries and customer support for Premium Users of House Canary Application

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  ECORGY SOLUTIONS PRIVATE LIMITED

  Jan 2020 - Aug 2021

  Customer Relationship Specialist

  Managing a Team for International Voice Customer Support for customers in US.Handling International Clients from US for Health insurance Services and Medical Queries and TreatmentsInbound and Outbound calls with Physiotherapist and Patient's for their Medical Treatment QueriesScheduling Appointments and Meetings for Doctors with Patients for their Post Medical TreatmentsPeriodic Follow up and Keeping Good Relationship with all Doctors and Customer for NEOGEN Home health Services Show less

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  Xtreme Online Solutions Pvt Ltd

  May 2022 - Jan 2024

  Chat Manager

  Handling a Team for International Non Voice Customer Support for customers in Australia.Monitoring and Managing daily Call Status for Sales and Customer Support EnquiriesOversee day to day team Operation and Performance with Regular Evaluations

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  FAYA

  Jan 2024 - now

  Senior Process Associate