Mahi Srivastava

Experience

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  Penn State University

  Sept 2019 - Feb 2020

  Student Desk Operator

  • Assisted students with loaning of equipment, temporary ID's and financial transactions. • Performed front desk support tasks and answered service calls from students and parents. • Teamed up with colleagues to process over 200 packages per shift.

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  Penn State University

  May 2020 - Dec 2021

  •Tutored students one-on-one to help progress through program in timely manner.•Instructed students on proper utilization of computers and class-related technology.•Graded Assignments and delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students. •Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.•Guided students in learning course content by referring to student class notes, assignments and class resources.•Developed and enhanced departmental and program learning objectives and instructional learning tools. • Organized and led in-class presentations to introduce WileyPLUS registration, purchase options, and navigation. • Served as a peer resource and product expert on campus, providing timely individualized mentorship throughout the semester.• Increased customer satisfaction by saving instructor time and inspiring student success through best practice sharing. • Strategized with Wiley team and key faculty to maximize impact on campus •Graded Assignments and delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.•Tutored students one-on-one to help progress through program in timely manner.•Instructed students on proper utilization of computers and class-related technology.

  • Undergraduate Learning Assistant - CMPSC 221

    Jan 2020 - Dec 2021

  • Undergraduate Learning Assistant - STAT 200

    Aug 2020 - Dec 2020

  • WileyPLUS Student Partner

    Aug 2020 - Dec 2020

  • Undergraduate Learning Assistant - CMPSC 131

    May 2020 - Aug 2020
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  FQA, a division of Impact Advisors

  Feb 2022 - now

  Consultant