Kusum Lata P.

Experience

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  Span Outsourcing Pvt Ltd.,

  Feb 2014 - Nov 2015

  Executive Lead Generation:

  • Effectively utilize Internet and other resources to reach and identify prospects for contact.• Obtain referrals from industry sources to build pipeline of prospects. • Creating solution for the client by understanding their requirements.• Stay current on Marketing conditions, needs and competitor strategies.• Proposals (RFP), SOW and coordinating with the Sales person to close the deal. • Active involvement in the entire Sales Cycle right from identifying the prospect to pitching the solutions, taking down requirements and checking feasibility, preparing Sales.• Build and manage prospect database, keeping accurate record and notes of contact information and prospect activity. Show less

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  Amazon

  Jan 2016 - Apr 2019

  Risk Analyst

  TRANSACTION RISK INVESTIGATOR:3 years of experience providing strategic & operations leadership in challenging situations with expertise in Strategy, Vision and Mission Planning, Escalation Management, Customer Relationship Management, Team Management. High Risk Investigation• Live customer account review.• Saving Billions of Dollars by proactively finding fraud sellers and changing their selling and buying status to fraud status.• Finding fraudulent behavior of the customers.• Finding Amazon performance standard breaches and escalating to senior investigator.• Finding customer account compromises and sanitizing the account to free the account from the hacker.• Individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts.Merchant Credit Investigation:• Tickets are filed to Merchant Credit Team when a seller was incorrectly charged and a manual adjustment is required in order to correct the charge. The Merchant Credit team ensures adjustments are made to the seller account.• Verify the invoices provided by the TAM team, in order to make adjustments to the seller account.• Investigate the reason and provide a resolution for a failed transaction.Accolades: • Recipient of Q1 and Q2 (2017) Award for resolving highest number of Cases.• Recipient of Star performer Award Q3 (2018) for Best quality. Show less

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  VMware

  May 2019 - Jun 2020

  Analyst-2

  • Manage external & internal team member regarding to the process• Evaluate team performance provided the right path to achieve the goal• Manage a team of 15 people supporting India South & North region• Process imports as well as export orders and the respective shipping processes with prioritization of different shipments• Ensuring an appropriate order flow with the compliance to organizational policies• Cooperation with the finance department to resolve invoice and pricing issue• Management of the communication with the sales department and customers Show less

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  McAfee

  Aug 2020 - May 2023

  Renewal Account Manager

  • Lead sales call with team members to establish sales & customer retention goals and forecast committed business• Deliver accurate sales forecast to management • Drive revenue growth within existing customer base and new account acquisition• Manage both customer and channel partner relationship• Manage a team of 15 professional supporting 60 account manager across EMEA & APAC

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  Ivanti

  Jun 2023 - now

  Renewals Manager

  • Successfully lead and managed the Renewal teams for both APAC and EMEA regions, overseeing a team of 10 professionals.• Exceeded quarterly and annual bookings targets consistently.• Implemented strategic initiatives resulting in a significant increase in renewal rates.• Conducted regular training sessions to enhance the team's negotiation and procedural skills.• Collaborated with cross-functional teams to drive process improvements and best practices.• Managed a portfolio of accounts, consistently meeting and exceeding renewal goals.• Developed and executed upsell strategies, contributing to increased revenue.• Fostered strong relationships with channel partners and customers.• Provided mentorship to junior team members, contributing to their professional growth. Show less