Ahmed Alfusaili

Experience

• 

  SRCA

  May 2016 - Nov 2016

  IT Specialist

  Program at Saudi Red Crescent Authority. IT Specialist

• 

  AL-AYUNI Investment and Contracting Company

  Jun 2017 - Jun 2018

  Administrator, IT Systems Engineer

  • Provide helpdesk support and resolve problems to ensure the best service to all employees.• Monitor and respond quickly and effectively to requests received through the IT helpdesk.• Install, test, and configure new workstations, peripheral equipment, and software.• Utilize and maintain the helpdesk tracking software in order to Monitor• Service Desk for tickets assigned to the queue and process first-in first-out based on priority.• Manage PC setup and deployment for new employees using standard hardware, and software.• Engage in research and in-depth troubleshooting to resolve technical issues.• Enterprise Resource Planning, (ERP) System Microsoft Dynamics AX 2012, Purchase request for IT Dep. and projects.• Creates PRs, Mrs, and DPO, in ERP System and follow up request with procurement until receive items and receive in the system ERP Show less

• 

  Abunayyan Holding

  Jul 2018 - Aug 2021

  - Performing server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.- Responsible for maintaining and ensuring the availability of various services within the enterprise systems infrastructure of SBUs. - Assisting in the efficient operation of the helpdesk; ensuring the delivery of the best services to all employees in SBUs. - Effectively handling and responding to queries and concerns received through the IT helpdesk.- Leading desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.- Maintaining internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, and security updates; supporting internet, intranet, LANs, WANs, and network segments.- Monitoring data center health using preexisting management tools and responding to hardware issues as they arise; helping build, test, and maintain new servers as needed.- Monitoring and maintaining various Active Directory users; creating and resetting passwords; creating new users; configuring emails; developing member groups; and enforcing applicable IT policies are all part of the job. - Interacting with the help desk and other teams to assist in troubleshooting, identify root causes, and provide technical support when needed. Show less - Utilizing and maintaining the helpdesk tracking software to monitor the service desk for the tickets assigned to the queue and process tickets on a first-in-first-out basis.- Maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.- Using standard hardware and software to manage PC configuration and deployment for new employees.- Handling business-critical IT tasks and systems that provide a commercial advantage in a global marketplace.- Enabling faster and smarter business processes and implementing analytics for meaningful insights.- Nurturing dependable IT infrastructure and networking that’s always up and running.- Collaborating with internal and external stakeholders to communicate project status, activities, and accomplishments.- Participating in research, analysis, and technical troubleshooting to manage and resolve critical system issues. Show less

  • System Administrator

    Jul 2019 - Aug 2021

  • System Support Administrator

    Jul 2018 - Jul 2019
• 

  المركز الوطني لأبحاث وتطوير الزراعة المستدامة - Estidamah

  Aug 2021 - now

  - Conduct vulnerability assessments and implement remediation measures to strengthen the organization's security posture.- Align cybersecurity initiatives with National Cybersecurity Authority controls.- Execute the full risk management lifecycle (Identify, Protect, Detect, Respond, and Recover), ensuring risks are proactively managed and mitigated.- Maintain and update the risk register, providing regular monitoring and reporting to senior management.- Ensure compliance with ISO 27001 and ISO 27002 standards, contributing to continuous improvement in security practices.- Perform Governance, Risk, and Compliance (GRC) self-assessments to evaluate the organization's cybersecurity maturity.- Lead the testing and validation of the business continuity plan, running annual tests to ensure operational resilience during potential disruptions. Show less - Lead the IT team and work with suppliers to develop IT projects.- Create and manage user accounts and permissions in Azure and the O365 portal as a Global Admin. Manage other O365 products such as the Security & Compliance portal, which includes eDiscovery content search, MailBox, Endpoint Manager-Intune, Exchange Online, MFA, SharePoint Site, and permissions.- Manage O365 subscription licenses such as E3, E5 EMS, Windows 10/11, and Enterprise.- Create a new government domain for MailBox and Website and verify it through Cloudflare and the O365 Admin Portal with DNS records.- Manage all IT projects from scoping and planning to resource allocation and setting and meeting deadlines. Coordinate with vendors and lead the implementation of projects. Prepare the requirements for starting the implementation, such as VMs, capacity storage, security patching, server activation, and service account domains with permissions.- Design, architect, and implement virtual environments, including VMware ESX/ESXi and Hyper-V.- Redesign the data center with new retail cabinets and organize cabling. Design the best solution for redundancy systems with smart PDU and UPS. Show less

  • Head of IT and Digital Transformation

    Nov 2024 - now

  • Senior Cybersecurity Specialist

    Feb 2024 - Nov 2024

  • Senior System Administrator

    Aug 2021 - Feb 2024