Natalie Hodgkinson

Experience

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  Fostering Solutions

  Jul 2007 - Dec 2012

  Receptionist/Administrator

  Providing the ‘first point of contact’ and client support to visitors and telephone callers, dealing with enquiries courteously and efficiently.General Admin duties – filing, faxing typing letters within house style guidance. Manage, organise and update relevant data using database applications.Training and supervising other receptionists to the same high standards.

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  Acorn Care and Education Group

  Jan 2014 - Jan 2016

  Service Desk Coordinator

  First line support for over 1.600 users across a multi site organisation of schools, regional offices and Residential homes.Manage training and development for the service desk analyst's and apprenticesManage a team of 4 IT Technicians and 2 Apprentices.To deputise for the ICT Manager in their absence or when required.Produce written guidelines for the IT department to ensure that there was standardisation across the board.Act as first point of contact for escalation for Staff, clients, and suppliers.Ensure that the Service Level Agreements were maintained.Purchasing IT Equipment, including mobile telephones throughout the organisation and insuring that all the invoices corresponded with no discrepancies.Contact customers to confirm satisfaction with call resolutions and discuss potential issues and future business requirements. Show less

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  Utilities Academy

  Oct 2016 - Jan 2018

  Uk Certification and Registration Officer

  Implement and write processes to improve Quality development and Standardisation for Administration staff over two centres.Registration learners onto IQA for their Functional skills and claiming the certificates once this has been achieved.Registering learners onto the EUSR register fro Gas and Electric Cards.Inputting Data onto in house databases.Various HR administration duties.

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  NFA Group

  Jun 2018 - Jan 2022

  Service Desk Analyst

  First line support across a multi site organisation of schools, regional offices and Residential homes.

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  SpaMedica

  Jan 2022 - Nov 2024

  Administrator
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  K3 Capital Group

  Nov 2024 - now

  IT Service Desk Administrator

  Purchasing IT Equipment, including mobile telephones for all new starters, Generate and manage purchase orders for IT equipment.Coordinate the procurement of IT hardware.Ensure timely delivery and distribution of ordered items.Maintain accurate records of IT inventory.Monitor stock levels and reorder supplies as needed.Tag, record and track IT assets.Manage the recovery of devices from leavers.Distribute laptops and associated peripherals to new employees.Confirm receipt of IT requests for new starters and leavers.Coordinate the setup of IT equipment for new employees.Audit leavers to ensure requests have been received and actioned and that all equipment is returned to be reconfigured where necessary and licenses removed.Ensure timely renewals and upgrades.Monitor IT service tickets and ensure appropriate escalation where necessaryFollow up on resolved tickets with user to ensure it was satisfactorily resolved.Manage and process IT-related team emails.Respond to queries and escalate issues as needed. Show less