Jenard D. Moore, Ph.D.

Experience

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  North Carolina Education Lottery

  May 2009 - Sept 2009

  Human Resources Specialist (Internship)

  Pioneered an innovative hiring and recruiting process by leveraging Microsoft Access databases, streamlining candidate selection and onboarding procedures.Authored comprehensive job descriptions and onboarding documents for new hires, ensuring a smooth transition into the organization, and supported HR in various projects.Provided valuable assistance in the day-to-day operations of the HR department, contributing to its overall efficiency and effectiveness.Utilized HR software and tools to generate reports and analyze HR data for trends and insights.Assisted in creating data-driven recommendations for improving HR processes and policies.Collaborated with senior HR staff to develop strategies for talent acquisition and retention based on data analysis.Maintained the applicant tracking system (ATS) to streamline candidate data and improve recruitment efficiency. Show less

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  I Am Program

  Jul 2009 - Dec 2022

  Community Engagement Specialist

  Collaborated with two Title I schools in Winston-Salem, NC, to provide mentorship to at-risk Black males.Spearheaded the development of Individualized Education Program plans tailored to the needs of the males within the program.Initiated the "I Am Program Thanksgiving Love Drive," which successfully provided fully cooked Thanksgiving meals from a local restaurant to over 300+ families.Acted as a vital point of contact for academic advisors and counselors, offering support to students facing crises.Established mentoring programs within the Baton Rouge, LA public school systems, extending assistance to four at-risk schools.Mentored and guided over 100 mentors, fostering a supportive network for students.Facilitated connections between students and local mentors and essential services to enhance their educational experience. Show less

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  City of Winston-Salem

  Jun 2012 - Sept 2012

  Strategic Planning Analyst Intern

  Assumed the role of overseeing the editing process for all deliverables associated with Winston-Salem's Five-Year Consolidated Plan, guaranteeing the highest quality before finalization.Actively contributed to various departmental functions, working collaboratively to meet critical deadlines and fulfill organizational goals.Participated in status and planning meetings with company leadership to discuss and strategize upcoming assignments, maintaining a comprehensive assignments calendar for efficient project management.Ensured strict adherence to company format, language choices, and writing style guidelines across all documents related to Winston-Salem's Five-Year Consolidated Plan, maintaining consistency and professionalism throughout. Show less

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  BCBSNC

  Aug 2013 - Aug 2014

  Customer Service Professional

  Consistently exceeded performance benchmarks in quality, speed, and accuracy, consistently delivering exceptional results.Actively identified and communicated process, product, or system improvement opportunities to enhance the overall customer experience.Conducted proactive phone and email outreach to BCBSNC vendors and business partners, effectively resolving service issues and maintaining positive relationships.Spearheaded the implementation of workflow improvements, optimizing productivity and operational efficiency.Diligently examined claims forms and other records to determine insurance coverage, ensuring accurate and fair claim adjudication.Provided timely and accurate claim status updates to inquiring parties while also verifying medical eligibility, contributing to a transparent and efficient claims process. Show less

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  Safe-Guard Products

  Aug 2014 - Feb 2016

  Advanced Service Specialist

  Acted as a vital internal and external liaison, ensuring smooth departmental operations and facilitating communication between stakeholders.Collaborated with external entities to conduct thorough risk assessments and analyzed service quality to meet the needs of major clients.Innovatively identified techniques to reduce excessive claim volume, enhancing the overall customer experience.Attained a deep understanding of clients, agents, and contractual terms and conditions, enabling effective service delivery.Consistently received recognition for surpassing expectations in ensuring customer satisfaction and exceeding quality benchmarks.Proficiently adjudicated tire and wheel claims, demonstrating expertise in claims management and resolution. Show less

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  Hanesbrands Inc.

  Apr 2016 - Jul 2022

  Successfully developed, executed, and oversaw a precise demand forecasting system to support shipment projections for HBI/SA-CVS, Dollar General, and Walgreens product portfolios.Provided strategic guidance to the Sales Teams of HBI/SA-CVS, Dollar General, and Walgreens through comprehensive data analysis.Proficiently identified and shared valuable insights on retail sales trends, including product-specific trends, store locations, and regional variations.Collaborated closely with sales management to deliver essential reports for precise revenue and style forecasts. Show less

  • Retail Planning Analyst

    Dec 2017 - Jul 2022

  • Reail Sourcing Administrator

    Jun 2017 - Dec 2017

  • Retail Sales Analyst

    Apr 2016 - Jun 2017
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  North Carolina Agricultural and Technical State University

  Feb 2019 - Dec 2021

  Effectively oversaw and managed a program budget exceeding $45,000, ensuring responsible allocation and utilization of funds.Collaborated closely with Residence Hall Association student leaders to strategically develop programs catering to the diverse needs of students.Successfully elevated student involvement and awareness by an impressive 15% within a span of fewer than four months.Designed and launched a comprehensive campus-wide student impact survey using Qualtrics, garnering an impressive response of over 1,400 participants in less than a week.Fostered strong relationships with both internal and external organizations, facilitating valuable partnerships and resources for program enhancement and growth. Show less Conducted training sessions for an extensive cohort of 300+ Resident Assistants at North Carolina A&T.Designed and implemented online courses on the Blackboard platform, enhancing Resident Assistant learning and professional development.Leveraged Banner, a comprehensive management system, to track and assess Resident Assistant GPAs and academic standing, ensuring their academic progress.Crafted comprehensive Policies and procedures for Resident Assistant onboarding, streamlining the orientation process and promoting adherence to established guidelines. Show less Skillfully managed the second and third largest Residence Halls on campus, ensuring a safe and supportive living environment for students.Pioneered the "Cooper Hall Kings" mentoring Initiative, providing valuable guidance and mentorship to residents.Established a vibrant online community by creating a Discord group with 300+ active Cooper Hall residents, fostering engagement and camaraderie.Delivered dedicated academic advising and assessment services to Cooper Hall residents, contributing to their academic success.Orchestrated monthly Cooper Hall Summits, facilitating meaningful discussions among select residents on essential and pertinent topics.Cultivated a gaming community within Cooper Hall, offering residents an enjoyable outlet for relaxation and recreation.Introduced "Cooper Hall Weekly Lunch & Learns," hosting weekly educational sessions with 10+ students each week.Collaborated closely with Aggie Men to assess students' academic status and requirements, proactively identifying those in need of immediate academic support.Acted as the primary judicial officer and counselor for two residence halls, ensuring a fair and supportive living environment.Developed and administered numerous Qualtrics surveys to comprehensively assess residents' needs, enabling data-driven improvements in services and programs. Show less

  • Residence Hall Association Lead Advisor

    May 2020 - Dec 2021

  • Resident Assistant Hiring & Training Coordinator

    Sept 2019 - Dec 2021

  • Residence Hall Director

    Feb 2019 - Dec 2021
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  Guilford Technical Community College

  Feb 2022 - Nov 2022

  Assistant Director of Student Life

  Played a pivotal role in effectively managing a $300,000 department budget, ensuring financial stability and resource allocation.Developed and executed programs and student activities that significantly enriched the overall student experience.Hosted multiple impactful programs focusing on diversity and inclusion, promoting a more inclusive campus environment.Conducted four student-led surveys to gain valuable insights into students' program preferences and needs, enabling more tailored programming.Pioneered "Titan Tuesday," a diverse co-curricular program that successfully expanded students' social, cultural, and leadership experiences.Expertly supervised and managed a team of 10+ Student Government Association student staff members, fostering their growth and productivity.Conducted thorough program effectiveness assessments using Campus Labs surveys, ensuring continuous improvement and alignment with student needs and objectives. Show less

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  North Carolina Agricultural and Technical State University

  Dec 2022 - now

  Conducted engaging and informative lectures on college success strategies, study skills, time management, and goal setting.Developed and implemented curriculum focused on academic preparedness, self-discovery, and personal growth for incoming freshmen.Implemented strategies to foster a sense of community among freshmen, creating a supportive and inclusive classroom environment.Implemented experiential learning activities, such as group projects and field trips, to reinforce classroom concepts.Established and nurtured partnerships with industry professionals, cultivating relationships with local businesses, alumni networks, and community leaders.Coordinated guest lectures, workshops, and mentorship programs, providing students with exposure to diverse career paths and valuable insights from seasoned professionals.Implemented assessment tools to measure the impact of the program on students' academic performance, retention rates, and career readiness. Show less Proficiently contributed to the management of a multi-million dollar organizational budget, ensuring financial stability and efficient resource allocation.Established a nurturing and supportive environment for male students entering programs within the Deese College of Business starting.Conducted a comprehensive assessment of the Male Initiative program, formulating a strategic action plan to enhance the program's growth and elevate key performance metrics.Fostered strategic partnerships with faculty, staff, and corporate allies, dedicated to promoting the academic success and professional development of students, with a special focus on male students.Mastery of the Suitable software (student gamification engagement platform) and took the lead in implementing its usage across all College programming.Collaborated closely with the Deese Student Support Team to develop and deliver a curriculum for professional development colloquiums spanning multiple years, ensuring students' holistic growth and preparedness for the professional world. Show less

  • Freshman College Success Professor

    Jan 2023 - now

  • Director of Male Academic and Student Success

    Dec 2022 - now