Nupur Bhatia

Experience

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  Multibhashi Localisation Services

  Dec 2021 - Jan 2023

  Korean Instructor

  1) Started interacting with students of all age groups and genders to teach them a new language. 2) Taking one-on-one sessions with students to explain to them how the language is taught, Korean Language culture, and how learning the language can enhance their careers. 3) Teaching the Korean Language through online mode of channels. Solving doubts and queries through online mode. 4) Researched different materials and books to help students more with their doubts and for practice purposes. Show less

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  Internshala

  May 2023 - Oct 2023

  Student Success Associate

  1) Acting as the first point of contact for students once they enrol in the Placement guarantee courses.2) Helping them with their queries, supporting them throughout their journey, motivating them, and being their constant companion until they achieve their learning outcomes.3) Conduct regular check-ins with students to monitor their progress and offer support and guidance.4) Identifying students who may be struggling and working with them to develop a plan to catch up with their study plan and graduate.5) Maintaining accurate records of student progress and providing regular reports to program stakeholders.6) Monitoring PGC continuously for feedback and suggestions by leveraging various channels-emails, forums, doubt-clearing sessions, weekly stand-ups, community, etc. to troubleshoot any technical or content-based issues that may occur in the PGC. Show less

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  IDC Technologies Solutions Pvt Ltd

  Feb 2024 - now

  Technical Recruiter

  • Support customers to place online orders with the client.• Provide timely support to customers through available communication channels (inbound phone calls and email).• Processing payments and confidential client information in a manner that is precise and always safeguards the customer’s personal and financial payment data.• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.• Identify and escalate priority issues through appropriate channels as and when necessary.• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.• Maintains and improves quality of service by sharing suggestions and recommendations.• Keeps job knowledge and skills up to date by attending training and continuously learning.• Meets all key performance indicators set by the company and client.• Adheres to the policies and procedures set by the company and client. Show less