Nicole Niederhauser

Experience

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  Half Price Books

  Jan 2012 - May 2024

  • Provided end-user troubleshooting and desktop support over telephone, chat, and email.• Analyzed issues to identify troubleshooting methods needed for quick remediation• Researched product and issue resolution tactics to address customer concerns• Helped streamline repair processes and update procedures for support action consistency• Collaborated with vendors to locate components and resolve advanced problems• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution and documented support interactions for future reference• Monitored systems in operation and quickly troubleshot errors• Configured hardware, devices, and software to set up work stations for employees.• Created and administered profiles and accounts and assigned permissions• Installed, modified, and repaired software and hardware to resolve technical issues• Resolved network issues and equipment and software troubleshooting queries to maintain data accessibility Show less • Assisted with hiring, training, and mentoring new staff members.• Trained employees, monitored performance, and conducted periodic reviews focused on continuous improvement.• Approved regular payroll submissions for employees.• Managed opening and closing procedures and lead daily projects to meet deadlines.• Tracked daily cash handling, reconciled sales, and prepared bank deposits.• Prepared daily schedules and weekly work schedules for employees to accommodate business demands and vacation requests.• Implemented strategies and projects focused on increasing store sales and customer satisfaction.• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.• Produced regular sales reports, analyzed data, and identified areas for improvement.• Monitored inventory management and assisted with accurate, cost-effective ordering processes.• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.• Rotated merchandise and displays to feature new products and promotions.• Optimized store displays and appearance via strategic merchandising.• Answered questions about store policies and addressed customer concerns. Show less

  • IT Service Desk Technician

    Apr 2023 - May 2024

  • Bookseller

    Aug 2021 - Apr 2023

  • Assistant Store Manager

    Jan 2012 - Aug 2021
• 

  AHEAD

  May 2024 - now

  Security Operations Center Analyst