Richelle Ann Llena

Experience

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  Pepsi-Cola Products Philippines Inc.(PCPPI)

  Nov 2012 - Apr 2013

  Human Resources Intern

  - Encode product orders and making sure that every item is available- Preparations of bills for the clients- Categorize invoices in their respective location- Field work such as identifying potential market and customer

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  Tata Consultancy Services

  Apr 2013 - May 2014

  Customer Service Representative

  As a CSR we are handling Nationstar Mortgages account. We handle customer queries coming from customers from United States. We answer their questions such as how much is their balance, pay-off amount, and explaining their monthly bill. We also take their payments over the phone and if ever that we cannot answer their query, we will connect them to the correct department who can serve them best.• Handling international inbound calls, answering customer's queries about their mortgage and other questions and providing them good quality of customer service.• Assisting customers when it comes to paying their bills Show less

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  TELUS International Philippines

  Jun 2014 - Dec 2014

  Customer Service Representative
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  Intelenet Global Services

  Jan 2015 - Dec 2015

  Business Telephony Banker

  We handle queries of customers coming from the United Kingdom. Questions about bank transactions. Basically, we serve Barclays Manila and I am one of the pioneer agents back then. We're trained by the subject matter experts from UK. We handle small and medium businesses like their debit and credit card, we also handle transactions such as money transfer domestic and international. • Cross-trained on the accounts’ corporate side and Business side• Providing back-up for other customer service representatives when needed.• Resolving product issues and shares benefits of new technology.• Handling banking basics to the customers such as funds transfers and explanation of charges. Show less

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  AsiaproPH

  Apr 2016 - Jul 2016

  Recruitment and Sourcing Assistant

  • Maintain communications to potential applicants through calling, texting and sending email invitations• Conducting initial interview• Profiling applicants to the position they best fit• Assisting on applicants’ final assessment • Conducting follow up on the applicants’ requirements through phone call and text• Field work such as participating on Job Fairs, sending Intent Letter to Schools or Universities to source applicants and distribution of flyers/leaflets

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  Par Excellence Search Consulting, Inc.

  Aug 2016 - May 2017

  Research Associate

  Par Excellence Search Consulting Inc. is a consulting (head hunter) firm who is partnered with multi national companies. We're entrusted to find candidates that're best fit with the position that is needed by our clients. • Maintain good relationship between clients and candidates• Conducting phone interview and face to face interview if the client wish to• Search for possible company/clients that we can serve• Assess each and every applicant through thorough asking about their past work experiences and attitude towards work• Maintaining communication with the candidates even when they’re already on board• Keeping in touch with our clients and ask for their requirements or if they have any concern• Submission of weekly report as to how many candidates have we endorsed • Sourcing of potential candidates via LinkedIn and other means of sourcing (Boolean Search, Facebook, Twitter, Instagram, referrals) Show less

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  Concentrix

  Oct 2017 - Oct 2020

  Customer Service Associate

  ▪︎ Answer phone calls from customer regarding their account ▪︎Take payments over the phone▪︎ Explain customers billing statement ▪︎ Assist customers on their online portal

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  STARY PTE LTD

  Oct 2021 - now

  Global Customer Service Associate

  ▪︎ Answers emails on a timely manner.▪︎ Provide solutions to readers concerns.