Kayla Gendron

Experience

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  AT&T

  Dec 2014 - Nov 2015

  Sales Support Representative

  -Work in a team environment to meet and exceed assigned goals-Inventory Management - including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies-Perform operational tasks to maintain audit-ready status in store at all times -Process and prepare paperwork for recordkeeping and report generation

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  Main Street Pub

  May 2015 - Mar 2016

  Server, Day Bar Manager

  -Create an enjoyable experience for all guests-Solve problems effectively and fairly-Assist with job interviews and inventory-Make sound decisions with a high level of autonomy

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  Brick & Porter

  Oct 2015 - Aug 2017

  Office Administrator

  •Partnered with the two owners over the course of a 5-month period to administer the establishment of Brick & Porter as a business and oversee the renovation of the facility to meet the grand opening deadline.•Spearheaded the development and implementation of all business and HR practices for the LLC, with most of them still in use today.•Navigated the negotiation and closing of a discounted rate for communications upgrade to the restaurant, obtaining voluntary customer data and enhancing social media marketing.•Executed inventory control and pricing duties to certify the maintenance of target margins.•Contributed to the establishment and maintenance of a warm, welcoming, and enjoyable experience for all guests.•Supported all elements of the setup of a brand-new restaurant in the heart of Downtown GR, including construction, HR, insurance, documents, etc.•Drove the development of a system for the employee hiring and training process.•Led the implementation of a system to retrieve emails for customer communications and data regarding foot traffic, customer base, frequency of visits, etc. for the business.•Attained significant savings in time and money by lowering staff during slower periods, auditing inventory, and keeping track of stock.•Administered all aspects of social media advertising, marketing, and accounts to ensure company success. Show less

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  Right Brain Brewery

  Sept 2017 - Jun 2018

  Account Manager

  •Fostered relationships and rapport with accounts and distributors to drive sales and company success.•Operated in a pivotal capacity by developing and delivering timely presentations while introducing new/limited beers on and off premise.•Orchestrated the planning, coordination, and execution of special events at all accounts, including on-site samplings, events at on-premises accounts, and beer festivals.•Drove a 180% increase in sales between Grand Rapids, Lansing, and Kalamazoo across Southwest Michigan and with West Side Distributing.•Instituted an increase in the customer base and added hundreds of new purchasing on and off-premise accounts.•Carried out the organization and execution of events all over Michigan to share the brand and the product.•Interfaced with the Brand Manager and other personnel with West Side Distributing to build the brand, increase forecasting, and increase product demand.•Acted as a representative of the company and brand at Kalamazoo Beer Week and GR Beer Week.•Operated with a strong focus on increasing awareness of the brand, increasing Kalamazoo sales growth by 300%. Show less

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  Imperial Beverage

  Jun 2018 - Mar 2021

  Account Manager

  •Serve in an integral role by fulfilling sales to weekly accounts and dispensing products when and as needed.•Certify the consistent meeting and surpassing of monthly sales and incentive goals.•Closely collaborate and communicate with all accounts to furnish education on different and new products.•Establish and cultivate close and lasting relationships with all accounts to allow for maximum success.•Demonstrated success by continuously meeting the monthly sales goal every month since May 2019.•Instituted an 8% increase in sales and revenue to allow for the achievement of overall growth in the territory.•Conducted the monitoring of orders and adjustment of standard orders, resulting in savings of $500 per month.•Extensive efforts and operations were commended and recognized with a nomination for the Account Manager of the Month Award.•Undertook and completed MB&WWA Certification by passing the Salesperson License Accreditation Exam. Show less

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  Primerica

  Mar 2021 - now

  Senior Regional Leader
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  Greenleaf Hospitality Group

  Dec 2021 - now

  Food and Beverage Manager