Savannah Davis

Experience

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  Under Armour

  Mar 2015 - Aug 2017

  The sales lead position consisted of training new teammates on the history of the company, the technology used in the product, and selling techniques. In addition, I conducted teammate progress reports to promote individualized growth and confidence in my team. My job as a sales specialist consisted of gaining product knowledge of all technology used in Under Armour products. After consulting with customers about their unique training habits, I used this knowledge to help them find the right products to fit their individual needs.

  • Sales Lead

    Sept 2016 - Aug 2017

  • Sales Specialist

    Mar 2015 - Sept 2016
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  Christian Hospital Mungeli

  May 2016 - Jul 2016

  Intern

  My job at CHM varied by the day. I spent most of my days in phlebotomy- taking blood samples and conducting analyses. I also worked to clean and prepare the hospital for a visit from U.S.A.I.D. and later accompanied them in the villages where we informed the villagers of the upcoming mobile clinic. In addition, I tested water quality, shadowed doctors, and often found myself helping the nurses in the NICU.

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  ScribeAmerica

  Aug 2018 - Jun 2019

  Medical Scribe

  My main role as a scribe is to assist physicians by recording all patient visits and procedures. It's my job to ensure the patient's HPI, medical/surgical history, relevant medications, imaging, physical exam, informed consents, and procedural notes are all recorded in the patient's electronic medical records. By doing so, physicians are able to increase the amount of face-to-face time with patients as well as increase the number of patients in which they are able to take care of.During my time as a medical scribe I've become proficient in medical terminology as well as mastered use in EPIC electronic medical record software. In addition, I've also been promoted to a trainer which has allowed me to travel to various locations training incoming medical scribes. I've very much enjoyed this position as it's allowed me to cultivate my understanding of modern medicine and form a strong rapport with my physicians as well as the nurses/CMAs of the office. Show less

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  Aquity Solutions

  Jun 2019 - Sept 2022

  Operations Manager

  As an Operations Manager for a clinical documentation SaaS company, I oversaw a team of 60 Virtual Medical Scribes across 6 clients and 50 clinicians. Serving as the direct client manager, I was the direct point of contact for all of my accounts. I was responsible for managing new client implementations and expansions for legacy clients. I trained clients on our software and ensured customer success by hosting regular cadence calls to provide updates, coaching, and gather feedback. I collaborated with product, engineering, and operations teams to enhance user experiences and mitigate client risk. Additionally, I handled day-to-day operations such as scheduling, time card verification, and coaching VMS on navigating EHR systems like Epic and eClinicalWorks. I also ensured team adherence to company policies, optimized resource allocation, and reviewed monthly client billing. Show less

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  Nuance Communications

  Sept 2022 - Sept 2023

  As an Operations Manager for a clinical documentation SaaS company, I was responsible for leading a team of 4-5 Quality Documentation Managers (QDMs) and managing upwards of 12 accounts and 150+ clinicians. I collaborated with our Customer Success Managers to collect and monitor all client feedback and collaborate with our CSMs, QDMs, and product teams to develop/execute customer success plans to better tailor our products and services to our clients resulting in continuous customer retention and growth. Utilizing my knowledge of Agile project management and Lean Six Sigma methodologies, I was able to effectively capture the voice of customer, perform root cause analysis, develop project plans/process maps, and reduce timelines of these plans by upwards of 50%.I held weekly cadence calls with my QDMs to discuss ongoing projects, objectives for the week, and KPIs and ensure we were meeting our SLAs for our clients as well as optimizing employee utilization. As their direct manager, I also served as an advisor for my QDMs on how to approach issues they're facing within their teams and mentored them to promote career growth and professional development. Show less

  • Operations Manager

    Feb 2023 - Sept 2023

  • Quality Documentation Manager

    Sept 2022 - Mar 2023
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  Cognizant

  Jul 2023 - Aug 2024

  Operations Manager

  After my previous company, Nuance Communications, was acquired by Microsoft, I was transferred to one of Microsoft's Business Partner Organizations, Cognizant Technology Solutions where I continued to serve as an Operations Manager for Cognizant's clinical documentation project. I led a team of 4-5 Quality Documentation Managers (QDMs) across upwards of 12 accounts and 150+ clinicians. Post transition to Cognizant, I collaborated with my Senior Management and my co-Operations Managers to develop and define employee responsibilities and expectations. I utilized my knowledge of Lean Six Sigma methodologies to optimize operational efficiency by developing and improving Systems of Process (SOPs) for our project resulting in improved SLA compliance and increased employee utilization.I held weekly cadence calls with my Customer Success Managers at Microsoft where we discussed customer feedback, KPIs, as well as ongoing projects/implementation plans within our accounts. I collaborated with our CSMs, QDMs, and Microsoft's product team to develop and oversee customer success plans to better tailor our products and services to the client resulting in consistent client retention and growth.I also served as a direct manager for a team of 4-5 QDMs. I led weekly cadence calls with them to discuss KPIs, objectives for the week, and ongoing projects within their books of business. By closely monitoring both client and employee KPIs, we were able to achieve 100% SLA compliance for our clients as well as increase employee utilization by 60%. Additionally, we discussed career goals where I served as an advisor and mentor to promote their professional development and career growth.Sadly, I was laid off in August 2024 due to a reduction in workforce. Show less