Kristina M.

786 followers

Issaquah, Washington, United States

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Timeline
About me
Product Owner | Project Delivery | ISP Engineering | CRM | Customer Centric | Inventor
Education
- Washington State University
  1999 - 2001
  Bachelor's degree Business Administration, Management and Operations 3.9
  Activities and Societies: Alpha Gamma Delta Sorority
- UW Foster School of Business
  -
  Bachelor's degree Computer/Information Technology Administration and Management
- The George Washington University
  -
  Business Analysis Body of Knowledge BABOK Business Analysis
  Equivalent of PMI certification for Business Analysts focusing on SDLC methodologies (RUP, Sprints, Agile, Scrum, etc.)
- UW Foster School of Business
  2001 - 2003
  Business Administration Technology and Innovative Management
Experience
- T-Mobile
  Nov 2003 - Jan 2010
  Worked as Enterprise Analyst to lead business requirements and functional requirements analysis. Led extrememly large and complex, cross channel projects (500+ requirements) as Lead Analyst. Proficient in all channels and common systems across Care, Retail, Web, App - including activation, account creation, account maintenance, self service systems and reporting/monitoring.
  - Senior Business System Analyst
    Jan 2004 - Jan 2010
  - Communications Specialist
    Nov 2003 - Jan 2004
- T-Mobile
  Sept 2010 - Jan 2024
  Leading an awesome team of Engineers that focuses on digging into complex ISP issues across our hardware, software, device and network. Implementation of an organizational Change Management structure. Engineers focus on preparing for launch and operational support and triage post lauch. Post implementation monitoring and reporting is also the responsibility of my team and data mining to determine trends, propensity modeling and key performance indicators, as well as customer triggers/indicators. Show less
  - Sr Manager, Network Engineering
    Mar 2020 - Jan 2024
  - Senior Manager, Product Management
    Mar 2016 - Mar 2020
  - Sr. Manager, CRM Systems Development
    Jan 2014 - Mar 2016
  - Business Analysis Manager
    Jun 2011 - Jan 2014
  - Senior Product Manager, Financing Products
    Sept 2010 - Jun 2011
Licenses & Certifications
- Business Analysis
  The George Washington University
- Method and system for providing assistance via video
  US Patent Services
Volunteer Experience
- Volunteer
  Issued by Seattle Humane on Jul 2011
  Associated with Kristina M.