Angeline Caluag

Experience

• 

  Hinduja Global Solutions

  Sept 2005 - Aug 2009

  Handle Client issues for Sony products.Started handling technical support for Portable Mobile Audio products eventually supported Digital Imaging products for Sony.Basic Software installations.Data recovery for images.Products and accessories sales for SONY.

  • Customer Services

    Sept 2006 - Aug 2009

  • Customer Service Representative

    Sept 2005 - Jun 2009
• 

  SS&C Advent

  Jun 2010 - now

  Lead APX, Axys and Industry Training for internal new hires, cross product training and Advent clients globally in different office locations.Develop training videos for AdventDevelop training documents for AdventDeliver Webinars and Latte Sessions for Clients Globally.Develop Training modules for Investrack which is flexible for self-paced or classroom setupWork with Professional Services to identify potential client training and deliver different sessions per client's request.Lead sessions to encourage professional growth. Show less Started late 2010 for Advent Software Support mainly for Axys Accounting and Reporting Software.Finished the following certifications for Advent to improve product knowledge.Networking IPerformance IAutomation IReport Writer Pro IInterfaces IBRI IAutomation IIInterfaces IIReportWriter Pro llAttended additional Trainings:Peer Training - Provides basics in handling a small class, develop presentation and facilitation skills and managing a lesson plan.Assistant Team Lead- Training for basic and effective coaching skills and handling different people.Conducted Axys boot camp for Training.Conducted Automation post certifications for new hires.Created a documentation for the changes in filing 13f at the SEC website and also for the new reporting format of 13f related to conversion from text to xml.Started Supporting APX Last December 2013.Conducted a case study regarding Average Yield in Fundamental Data Report.Created a documentation in proving out the Average yield for the Fundamental Data Report.Received Raisin' the roof award for Advent for 2x consistently.Validate escalations, work on case escalation for Accounting & Reporting issues both for APX and Axys.Setup Case study presentation guidelines and structure for the team.Additional Certifications for Advent:Fixed Income Level 1SQL 1Advent Direct CommunityNetworking level 2 Show less

  • Senior Trainer

    Apr 2023 - now

  • Trainer

    Apr 2018 - Apr 2023

  • Associate Trainer

    Apr 2018 - Apr 2019

  • Client Support Senior Specialist

    Jun 2010 - Apr 2019