Michelle Loh

Experience

• 

  Hong Hong Information Technology & Systems Sdn Bhd

  May 2001 - Feb 2003

  Technical Writer
• 

  WorldFish

  Feb 2003 - Jul 2007

  Communications Associate
• 

  Altera Corporation (now part of Intel)

  Aug 2007 - Jul 2010

  Advanced Technical Documentation Engineer
• 

  Agilent Technologies

  Jul 2010 - Oct 2010

  Senior Learning Products Engineer
• 

  Wawasan Open University (WOU) - Official

  Jun 2011 - Feb 2022

  Senior Executive

  E-learning Content Developer- Provided expert guidance and collaborated with peers and academics to deliver impactful teaching, learning, and research outputs, specializing in the design of online learning materials and programs.- Assessed, designed, and implemented modifications to achieve desired educational outcomes.- Created engaging and accessible digital resources, courses, and interactive rich-media content.- Infused creativity and innovation into teaching, learning, and research delivery, with a strong focus on digital pedagogy.- Delivered presentations at conferences, sharing insights and advancements in e-learning.E-learning Technologist- Guided and supported faculty in utilizing Learning Management Systems (LMS) like Moodle and Brightspace effectively.- Offered design and production advice for the creation, migration, and maintenance of online courses across all program levels.- Supported faculty, staff, and students in the use of essential educational hardware and software.- Utilized e-learning authoring software to develop teaching and training tools and crafted training activities for online courses.- Assisted in evaluating, implementing, testing, and supporting school-wide educational technology systems.- Identified and addressed support and training needs for educational technology, including developing online training courses. Show less

• 

  B. Braun Group

  Mar 2022 - Jul 2022

  Senior Executive - Digital Learning, Aesculap Academy, Asia Pacific at B. Braun Group

  Design and Development of E-Learning Content: - Designed and developed engaging, interactive e-learning modules aligned with specific learning objectives to enhance learner engagement and retention. Implementation of Technology Solutions: - Implemented and maintained Moodle as the primary Learning Management System (LMS), optimizing the delivery and accessibility of e-learning content. Providing Support and Training: - Delivered comprehensive support and training to regional administrators, ensuring effective use of e-learning content and the Moodle platform. Show less

• 

  Zebra Technologies

  Aug 2022 - now

  Service Adoption Specialist, Senior

  - Spearhead internal initiatives to promote the Support Self-Service Portal, driving enhancements in business processes and development.- Design and produce innovative media content to support organizational goals.- Organize and execute campaigns, both internally and externally, to elevate Digitization as a key product offering.- Develop and deliver comprehensive training sessions and webinars to increase awareness and understanding.- Collaborate with cross-functional teams to digitize and automate processes, significantly reducing customer inquiries and improving user experience.- Lead and support strategic Digitization projects, ensuring alignment with organizational objectives.- Partner with digital analysts to analyze and implement Voice of Customer feedback for continuous improvement.- Conduct in-depth research on customer personas to develop strategies that enhance service performance and meet customer needs effectively.- Coordinate with Analytics/Reporting teams to maintain accurate and consistent performance metrics. Show less