Mike Douglas

Experience

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  Liquorland, Coles Myer

  Jan 2000 - Jan 2003

  Test Analyst

  Duties included:- Testing functionality and compliance of the new register system software. The software ran on a Windows NT operating system, with added peripherals such as scanners, receipt printers, pole displays and cash drawers- testing and editing documentation regarding the new register system- Creating regression and end to end test scripts based on functional requirement documentation and end user input. - Creating procedural documentation regarding the new register system- Creating and editing user manuals for the POS software to be referenced by store staff. - Applications used: Microsoft Office 2000, including word, excel and Powerpoint, PC AnyWhere Show less

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  TOWER Australia

  Mar 2004 - Jun 2007

  Desktop Support Specialist

  Contracted to Tower to provide Desktop support service

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  Harbour IT

  Mar 2004 - Jun 2007

  Desktop Support Specialist

  Duties Include:- Microsoft office application support including: Outlook, Word, Excel, Powerpoint, Internet Explorer and Access. Some other non-Microsoft apps included: Lotus Notes, Adobe Acrobat, Symantec AntiVirus and QM View. Some policy management software included Open Image and Prosper.- Operating Systems supported included; Windows 98, NT, 2000 and XP.- Building and support of Laptop and desktop PC’s- Hardware problem diagnosis and repair when required.- Printer maintenance, problem diagnosis and repair when required.- Installation and support of peripheral hardware devices, such as, PDA’s, Scanners, printers, Mobile phones and Mobile devices.- LAN Patching and Basic network support. Show less

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  InTACT

  Jun 2007 - Jan 2011

  Duties Include:- Day to day management of 2 teams of analysts, One team responsible for Window 7 SOE testing for whole of government rollout project and the second team responsible for BAU deployment and package testing of COTS (commercial of the self software). - Training and development of staff - Process development and improvement- Production of status reports- Managing workflow within the team of 7 staff.- Providing escalation point and support to team members. - Design and develop Test plans.- Creation and development of test scripts. - SOE Testing, Windows Vista and Windows 7.- Design and develop Test plans.- SOE Testing, Windows Vista and Windows 7.- Software Package and Deployment testing of COTS to Windows XP, Vista and Win7 SOE’s - Coordination and documentation of User Acceptance Testing- Creation of Defects using established Defect management processes Show less Duties Include: - Training and development of staff - Design and develop Test plans.- Creation and development of test scripts. - SOE Testing, Windows Vista and Windows 7.- Design and develop Test plans.- SOE Testing, Windows Vista and Windows 7.- Software Package and Deployment testing of COTS to Windows XP, Vista and Win7 SOE’s - Coordination and documentation of User Acceptance Testing- Creation of Defects using established Defect management processes Show less

  • Test Administrator / Team Leader

    Mar 2010 - Jan 2011

  • Test Analyst

    Dec 2008 - Mar 2010

  • Service Delivery Officer 2

    Jun 2007 - Dec 2008
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  A&A Testing Consultants

  Jan 2011 - Jan 2013

  Consultant

  Test Consultant - working on projects in :Australian Tax Office (ATO) : Mining Tax and Changes to Superannuation ContributionsDepartment of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) : Desktop SOE and Server refresh project.

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  FaHCSIA

  Jan 2011 - Sept 2011

  Senior Test Analyst
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  Australian Taxation Office

  Feb 2012 - Dec 2012

  Senior Test Analyst

  Testing for 2012 - 2013 TAX Time. Legislative changes to TAX system and break fix.

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  Village Roadshow Theme Parks

  Jan 2013 - Sept 2013

  Test Analyst

  - Responsible for Implementation, setup and initial training of SAP LMS (learning management system)Project - Wet n Wild Sydney:- Assist with Business Analyst activities.- Research – RFID, vein and finger scanning technologies. - Requirements analysis.- Design review.- Requirements review.- Analysis of documentation to determine test conditions and expected results.- Test Plan creation and scheduling - Test Case creation and execution of test cases (HP Quality Centre).- Incident/Defect Management (HP Quality Centre). - Co-ordinate UAT activities.- Liaise with business stakeholders- Website design requirements analysis and testing. - Hardware evaluation and testing. Show less

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  Mad About Campers

  Jun 2013 - Sept 2015

  Partner

  Tailoring camper trailer and accessory packages to suit clients camping needs. Providing service and advice to novice campers to help them make the most of their leisure time in this great country we live in.Sales, strategic planning, business management, marketing, brand building, event management, website creation and maintenance, administration, innovation, manufacturing.

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  Mad About LIFE - Risk Advice

  Jan 2014 - now

  Director, IT and Business Support

  Information Technology / Business Support / DirectorStrategic business planning, business process management, marketing, brand building, event management, website creation and maintenance, administration, innovation, Information Technology.-Implementation and support O365 environment, including development of Sharepoint intranet sites, exchange, onedrive, Planner and bookings solutions for the business.-Implementation of telephony systems, 3CX.-Security policy development and process improvement. -Hardware procurement and support for the business. Show less

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  Data#3

  Feb 2016 - May 2017

  Test Analyst

  Applications Tester for Windows 10, Queensland Health.

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  Mad About LIFE - Finance

  Jul 2017 - Jun 2020

  Director / Mortgage Broker