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Paulo Martins

Paulo Martins

Call center

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location of Paulo MartinsLisbon Metropolitan Area

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  • Timeline

  • About me

    Rollout Manager at Nokia

  • Education

    • Aerlis

      2006 -
      Autocad Technician Level I, Technical Drawing and AutoCAD

    • Martoligest

      2017 - 2018
      Certified in Pedagogical Competencie

    • Colégio São João de Brito

      1988 - 1997
      High School Diploma Arts, Entertainment, and Media Management

      Activities and Societies: Basketball ; Football;Gymnastics

    • Universidade Católica Portuguesa - Centro Regional do Porto

      1997 - 2000
      Frequented the program in Sound and Image Som e Imagem

    • ETIC Escola de Tecnologias Inovação e Criação

      2000 - 2002
      Professional Photography Course Fotografia Profissional

      Curso profissional de fotografia

  • Experience

    • Adecco

      Jan 2004 - Jan 2007
      Call center

      Delivered technical assistance and supervised team operations to ensure high performance and quality.

    • Randstad

      Jan 2008 - Jan 2011
      Call center

      Provided technical support and performed quality audits while leading team activities.

    • Randstad

      Sept 2012 - Mar 2014
      Backoffice Operator

      Managed mobile portability operations, analyzing and processing customer requests for mobile services.

    • NOS SGPS

      Mar 2016 - May 2018
      Quality Auditor

      Conducted detailed audits of service quality and performance metrics, driving process enhancements.

    • PRIME IT CONSULTING

      May 2018 - Apr 2020
      Stream Leader Quality Acceptance

      Oversaw technical deployment activities, ensuring adherence to project timelines and specifications.Led teams in quality audits, ensuring process compliance and delivering continuous improvement initiatives.

    • UST

      Jul 2020 - Jul 2022

      Managed the deployment of micro and small cells, optimizing network coverage and performance. Acted as the main point of contact for technical operations, ensuring smooth communication and issue resolution. Oversaw technical deployment activities, ensuring adherence to project timelines and specifications.

      • Micro Cells & Small Cells PE / ROM

        Jan 2021 - Jul 2022

      • Technical SPOC

        Nov 2020 - Jul 2022

      • RPM DEPLOY TECHNICIAN

        Jul 2020 - Jan 2021

    • Nokia

      Jul 2022 - now
      RPM - Rollout Manager

      Leading complex rollout projects, ensuring quality and efficiency in deployment processes.

  • Licenses & Certifications