Amritraj Sasidharan

Experience

• 

  Taj Hotels

  Jan 2012 - Oct 2016

  Network engineer

  - Managed in house Data Center consisting of Ten server in Five racks. Hands on experience with VM Ware virtual machines - Managed and maintained web servers and application server in coordination with regional IT Support- Web server management for Billing Software POS, Fidelio, PMS.- Analyze network traffic, bandwidth using PRTG & Network View Monitor- Experience in in house Data Center maintenance- Experience in IPTV, HIS, Triple play, Modem configuration.- Managing network IP addresses on routers and DHCP server - Setup, manage and monitor LAN/WAN network devices and services- Configuration of ADSL routers & AP's -Cisco, Huawei, D-Link, Ubiquiti, PF SenseSYSTEMS SUPPORT: -- 24*7 support to Tickets & Call Raised in systems- Remote Assistance to Users for Systems issues.- Outlook reinstallation - PST file management.- Maintenance of workgroup & server 2003, 2008 - client based networks.- Installing and configuring DNS, DHCP, VPN and related services- Installation, configuration of 2003, 2008, XP &Win7 Networks.- Providing technical support to a wide range of users – internal and external- Monitoring of Surveillance camera for all branches.- VMware, MS Office 2007; MS Office 2003/XP; Norton Utilities; WinFax; HirenBoot; McAfee; Symantec Push deployment; VERITAS; Email (Microsoft Exchange, Lotus Notes Mail); Fidelio; POS; Oracle and many others Show less

• 

  E& UAE

  Jan 2017 - Sept 2022

  - Managed a team of 40 sales agents in UAE and Egypt. Trained them on how to pitch and close deals. This lead to increase in sales by 30% - Attained 99% product knowledge and technical expertise in over 20 different products and cross sold these products to customers by understanding their pain points and providing correct solutions. This built customer trust and increased cross category sales by 20%- Identified problems customers were facing and provided solutions using Etisalat product portfolio of etc. and generated new revenue of over 2.7m AED and incremental revenue from existing customers.- Acted as first point of contact for customer training, data conversion, setup/configuration, and problem solving- Conducted online training sessions to new clients and led on boarding process to ensure success rate- Improved application upgrade rates by 35% through successful marketing of product upgrades to existing clients.- Coached and developed staff, with an emphasis on developing their project management and customer success fundamentals.- Key member of executive-level escalation team that managed strategies and tactics for de-escalating customer accounts, with additional responsibilities for handling at risk accounts- Developed an in-house learning portal based on share point which contained documentation and training videos for 40 products. - Work with the customer’s System integrator and provide solutions and products that suite businesses.- As Pre-sales Manager, generated over 1M AED sales in a short span of 11 months.- Articulate Technical solutions to key decision makers such as CEO's, CTO's, IT Managers- Provide Remote support to clients using Any desk and team viewer for critical technical issues Show less -Evaluating existing Copper network and Feasibility for migration to GPON for creating new and enhanced seamless network to achieve best customer experience.-Configuring Cisco, Mediatrix, One access Integrated Access Devices.-Troubleshooting EPABX and PABX (Panasonic, NEC, Alcatel Lucent, Avaya)-Attending meetings with clients.-Coordinating with IT managers and regional managers of major retail chains.-Identifying and assessing a client’s critical needs.-Simplifying Technical specifications for clients understanding-Conveying customer technical requirements to the Internal Engineering teams.-Travelling to customer site for survey and implementation solutions.-Attending meetings with clients.-Being a point of contact to priority customers and resolving any issues that they have-Skilled in cat6, cat 7, Optical fiber cabling and termination.-End-to-End support to the sales team in closing Service Fulfilment of High Potential Order. -Provision of Video (IPTV), Data (HSI, IPVPN, PRI etc.) and Voice Services through Fiber to the home (FTTH) network.-Engage Field Management teams for Fiber splicing & other Faults rectification for VIP and Top 34 customers. -Monitor, detect and alert the Field Management (Consumer & Business) for the potential SR’s and Dockets that are going to breach corporate SLA.-Live monitoring of complaints and pending issues-Identify, analyze, and interpret trends or patterns in complex data sets-Strong analytical skills with the ability to collect, analyze, and broadcast significant amounts of information with attention to detail and accuracy-Adept at queries, report writing, excel reports and presenting findings-Customize excel Report for next Level Presentation-Hands-on experience on a variety of Sales Support Application eNRM (Etisalat Network & Resource Management) PMS (Provisioning Management System) CBCM (Customer Billing & Corporate Management) UCMS (Unified Complaint Management System) Show less

  • Technical Presales Manager

    Aug 2019 - Sept 2022

  • Feild Engineer

    Jan 2017 - Aug 2019
• 

  SoftwareOne

  Sept 2022 - now

  Business Development Manager

  - Developed the Business in the Middle East region for SoftwareONE using various techniques like marketing, account management, vendor relationship management and assisted/ managed relationships for various Enterprise customers and supported incremental revenue growth.- Managed Enterprise Contracts for different publishers like Microsoft, AWS, Adobe etc., while providing cost optimization and compliance to the customers through Software Advisory Services.- Manages the connections with Microsoft, Amazon, Google AM's and PDM's.- Managed Enterprise and Government Accounts relationships for the middle east region including Emirates Transport, Zayed University, DIFC, Abu Dhabi Investment Council, PPG Industries, Fujeriah e Government, Imdaad, Etisalat, NBO Oman, DIB, GFG alliance, PDO Oman, Dubai Taxi, Jashanmal, Rivoli, Hyatt, Dubai Muncipality, Ikea Saudi, Hutchinson Ports, - Built strong relationships with Microsoft, AWS, Google Cloud - Account Managers/Partner Sales Teams From Predica, Veeam, Crowdstrike, Bititan and streamlined the Sales cycle with them in respect to the managed accounts- Manage and develop a long-term sustainable pipeline of new deals, into both install base and net new partners/customers and current partners, to ensure predictable revenue management and target achievement.- Demonstrated ability to understand how to run business and commercial models (including, but not limited to, portfolio management, business planning)- Develop a trusted advisor’s relationship with client stakeholders, executive sponsors and proactively assess, clarify, and validate client needs on an ongoing basis to convert client needs into enterprise contracts- Conducted product demonstrations, presentations, and training sessions to educate customers and partners on the value of SoftwareOne's products and services. Show less