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Sarah Walkom

Sarah Walkom

Call Center Customer Service Representative

Followers of Sarah Walkom101 followers
location of Sarah WalkomSydney, New South Wales, Australia

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  • Timeline

  • About me

    Biomedical Engineering Student at UTS

  • Education

    • University of Technology Sydney

      2019 - 2023
      Bachelor of Engineering (Honours) Diploma in Professional Engineering Practice Biomedical/Medical Engineering 3rd year

      Activities and Societies: • Lead team of 5 students undertaking Engineering Without Borders challenge to improve water sanitisation for households in Timor Leste. Project involved implementing a design, prototype, execution plan into community engagement, maintenance and cost analysis. • Investigated the potential application of a biopolymer hydrogel as an improved alternative for neuroregeneration in 3D bioprinting. Key responsibilities:• Performed calibration, instrument maintenance and safety procedures within laboratory.• Achieved High Distinction for technical reports including, procedures, research findings and presentations.• Directed prioritisation of resources and time management as team leader on multiple team projects at the same time achieving High Distinction. • Demonstrated written, oral and interpersonal skills (in English) with proven ability to be an excellent communicator… Show more Key responsibilities:• Performed calibration, instrument maintenance and safety procedures within laboratory.• Achieved High Distinction for technical reports including, procedures, research findings and presentations.• Directed prioritisation of resources and time management as team leader on multiple team projects at the same time achieving High Distinction. • Demonstrated written, oral and interpersonal skills (in English) with proven ability to be an excellent communicator and facilitator through engagement, collaboration and presentations. • Composed strategies to design class III device operations by evaluating effectiveness, risk analysis, cost analysis, and marketability within Australian biotech/medical device industry frameworks. Show less

  • Experience

    • Brightside Co

      May 2016 - May 2017
      Call Center Customer Service Representative

      Job summary: Call centre representative delivering exceptional customer service. Responsible for driving appropriate action in resolving disputes, delivering technical support, troubleshooting claim issues, and tracking open cases.Key responsibilities:• Awarded recognition from team leaders for exemplary customer service and exceeding KPI targets.• Trained new hires with skills to excel.• Delivered technical support to customers and stakeholders for brown and white goods.• Supported additional departments in processing backlog workflow including accounts payable, administration, and claims assessment.• Facilitated clients with claim remedies whilst adhering to strict compliance standards on warranty. • Successfully organising and debriefing company meetings, and team-building activities.• Operated PC and MS Office literacy; ability to enter work performed into a database meeting timeframe. Show less

    • Discount Drug Stores

      Jun 2017 - Feb 2021
      Pharmacy Technician

      Job summary: Consulting client’s needs and delivering value added solutions. Building working relationships with customers. Supervising operations within store. Delivering pharmacological information to multidisciplinary health care team and monitoring patient drug therapies. Preparing medications by reviewing and interpreting physician orders and detecting therapeutic incompatibilities.Key responsibilities:• Delivered technical support and troubleshooting to patients on medical equipment.• Awarded by management for organised and pro-active commitment to work.• Offered senior role by pharmacy for taking initiative and responsibility in driving appropriate action in resolving customer disputes. • Proven track record of executing high accuracy in dispensing prescription, dosage calculation, conversions and preparation in a fast-paced environment. Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Sarah Walkom
      UTS Accomplish Award - Jul 2021