Mohamed Khalil

Experience

• 

  CompuSOFT

  Jun 2001 - Feb 2003

  Information Technology Support Officer

  o Installing and configuring computer hardware operating systems and applicationso Help desk administration helps answer all trouble calls/emails.o Assists with the purchase of software, hardware.o Monitoring and maintaining computer systems and networks.

• 

  Egyptian Armed Forces

  Oct 2003 - Jun 2006

  Military Officer

  o Operation and training core team member.o Preparing and teaching technical courses (operating systems – data base – military materials ) for military officers and staff.o Preparing reports and follow up targets.o Monitoring and maintaining all PC’s deviceso Installing and configuring computer hardware operating systems and applications.

• 

  Hikma Pharmaceuticals

  Dec 2006 - Jan 2023

  Global Assignments for MENA & Other sites:o USA for Ivanti Service management Implementationo Jordan for SAP serialization projecto Jordan for CRM & Ivanti SM implementation projectso Sudan for supervising on upgrading IT infrastructure Projecto Algeria for Application portfolio re-structureo KSA – Lebanon – Tunisia – Morocco for Ivanti SM Implementation project Application Manager including:o Ivanti Ticketing System (Service Management System)o LMS manager (Learning Management System)o SAP (Support team member)o HCM (Human Capital Management system)including: - Training - Technical Support- Material Management - Core Team Member for preparation and customization of Invanti software.- Invanti implementation - End Users Training. - Core Team Member for preparation and customization of Pitcher software.- Pitcher implementation - End Users Training. - Core Team Member for Pre-discussion concern Company requirement and CRM customization to be fit with Egypt Market.- Preparation of Contacts Pole list. - CRM Trainer for (Sales & MarketingTeam)- Implementation of CRM within (Hikma – Epci)- CRM Functional Support & Data management.- Installation Tablets for sales team. -Train the new Rep.’s for using Siebel CRM-Creating CRM Master Data-SW support level 0/1 (Spiels application)-HW Support level 0/1 (Project Devise)-Managing project Doc’s-Communicate with the vendors for HW 2nd level Support- Communicate with Hikma team for SW 2nd level Support Application Manager for the following APPs. :o CRM (Customer Relationship Management System)o Menaitech (Human Recourse Management System)o Pitcher App. (Sales Management & Customer Engagement System)o Ivanti Service Management Ticketing Systemo HRMS (Human Resource Management System) SAP (System Application & Products) WMS (Warehouse Management System )including :- Technical Support - User Training- Data Management - Core Team Member for preparation and customization of HRMS software.- HRMS implementation and end user training.- Following up with HR dept. HRMS support. o Calibration for all Hikma Devices & machineso Training system Documents responsible.o Issuing S.O.Po Qualification and validation for new machines.o Responsible for all the engineering dept. work on SAP system. ( purchase requisitions , coding system ).o FDA core team member.o Following up all dept. activities.

  • Application Section Head

    Apr 2018 - Jan 2023

  • Application Section Head

    Apr 2018 - Jan 2023

  • Application Support Team Lead (Global Assignment)

    Aug 2018 - Dec 2021

  • Shared Service Team Lead

    Apr 2016 - Mar 2018

  • Invanti Teckting System Implementation

    Apr 2017 - Nov 2017

  • Pitcher Application Implementation

    Jan 2017 - Nov 2017

  • CRM Software Implementation

    Jan 2013 - Nov 2017

  • Customer Relationship Management Business team Lead

    Mar 2011 - Apr 2016

  • IT Application Specialist

    Apr 2010 - Mar 2016

  • HRMS (MenaItech) Software Implementation

    Jan 2014 - Dec 2015

  • Calibration & Qualification Engineer

    Dec 2006 - Mar 2010
• 

  BGP

  Jan 2023 - now

  Application Manager

  IT & Business Transformation Leader | Digital Transformation Strategist | ISO 27001 Expert | Driving Enterprise Application Optimization & Global IT Projects