Edward Pike

Experience

• 

  NatWest Group

  Oct 2001 - Dec 2009

  • Senior Manager, Strategy

    Oct 2007 - Dec 2009

  • Senior Project Manager

    Dec 2003 - Oct 2007

  • Senior Business Analyst

    Oct 2001 - Dec 2003
• 

  Lloyds Banking Group

  Jan 2010 - Oct 2014

  Accomplished the implementation of new system functionality, migration of customer data from HBOS to LTSB applications, along with incorporation of KYC / AML / PEP process changes.Liaised with Corporate and Commercial Banking business areas and established / chaired the Business Implementation Committee.Worked with Operations SMEs on downstream impact issues.Directed the face-to face training programme in parallel online training programme with an external supplier.Managed the Schedule of Events / Run Books over Implementation weekends Show less

  • Business Readiness Manager

    Jan 2013 - Oct 2014

  • Project Manager

    Jan 2010 - Dec 2012
• 

  NatWest Group

  Nov 2014 - Sept 2016

  Project Manager - Williams & Glyn Delivery Team

  EU Divestment Programme - Customer JourneyCustomer impact management for 2m Commercial and Retail customers migrating to the new bank e.g. new product and service propositions, excluded products, new Relationship Management Teams.Implementation readiness planning e.g. development of 'what if' scenarios, development and testing of cutover Practice Runs, Dress Rehearsals and Run Books (Schedule of Events)Assurance role across the programme to minimise customer impact, test customer processes and review customer communications. Show less

• 

  RBS International

  Oct 2016 - Dec 2018

  Project Manager / Senior Business Analyst

  Data Remediation / KYC Revalidation ProgrammeManagement of the end-to-end process to remediate 52k pre-2008 personal customer accounts and revalidate KYC data, to comply with mandatory regulations from the Jersey Financial Services Commission. Bespoke processes created for vulnerable customers, and customers located in different offshore jurisdictions.Reached weekly targets for case completion by driving continuous process improvement reviews and analysing issues to prevent reoccurrence.Facilitated data entry and quality assurance checks with regular business visits to the Global Hub Europe Centre in Warsaw, Poland and RBSI Isle of Man.Monitored the account exit and termination processes using ServiceNow. Show less

• 

  Medical Protection Society

  Feb 2019 - Dec 2019

  Business Readiness Manager

  Office re-build and sub-division of the Shard based London office (19th Floor)Downsizing of office space, to enable demise space to be sub-let and £1.5m of benefits to be realised.3rd party supplier management and business collaboration, including TSK, Spring & Co, REM and Visavvi.Internal management of Colleague Journey, execution of 3 go-live weekends and management of dependencies on new Disaster Recovery solution , new IT Server Room and Windows 10 upgrade.Control of £2.2m budget, holistic planning and RAID control using MS Project Online. Show less

• 

  HSBC Global Banking Markets

  Oct 2020 - Dec 2022

  Global Change & Implementation Lead

   Global Lead for rollout of Microsoft Dynamics CRM solution to 1.3k users across 50 markets in the GLCM (Group Liquidity & Cash Management) Business in 2021. Management of IT readiness (software analysis & upgrades), data readiness (legal compliance for sending and receiving cross-border data) and business readiness (user on-boarding and system access, user training, comms and drop-in clinics). Team management of local Business representatives across Asia, Europe, Middle East and North / Latin America regions. Chair and Organisational Lead of fortnightly Implementation Readiness Committees. Change and implementation delivery of ongoing upgrades for the CFIBC (Capital Financing & Investment Coverage) products during 2022. Change impact assessments undertaken for new initiatives. Production of written internal comms and SharePoint support material. Design and scripting of user training videos. Delivery of internal user training. Additional focus on user engagement and embedding change post go-live. Show less

• 

  Baringa

  Jan 2023 - Mar 2025

  Business Change Manager

   Set-up of the Business Change workstream to support implementation of MSD Finance & Supply Chain Management and Project Operations in replacing legacy finance & project management systems for the Finance function and Consulting Business (c.2k users). Completion of change impact assessments and definition of the Communications and Training Strategy, working with both the Internal Comms and Learning & Development Teams to achieve partner sign-off, key to ensuring a fully aligned approach regarding the timings and delivery of comms and training. Completion of Training Needs Analysis assessments to inform the development of Training Story Boards for in-person Finance training sessions and to ensure a focus on areas with the highest priority and greatest change impact. Creation of user support material and Computer Based Training content using ClickLearn software (digital adoption package). Product Manager for ClickLearn at Baringa, managing access and providing support for other projects across the firm. Design and delivery of content to support changes made to Workday and an on-premise opportunity, prospect management and staff utilisation system. Definition of benefits and drawbacks, to ensure that drawbacks are managed and supported with appropriate action plans at go-live. Set-up and management of the Business Change Network (cross-section of Consultants, Senior Managers and Directors to manage the impact of change, demo new functionality and drive activities to make the Business ‘implementation-ready’ e.g. management of access to sandbox environment for business users. Design and delivery of SharePoint pages for end-users to access support content relevant to role-type, along with rationale for upgrade, system and process benefits, FAQs and project news updates. With a combined agile / waterfall approach, management of the change and resource plan using Azure DevOps. Show less