Michel Santana

Experience

• 

  Rillsoft Sistemas

  Feb 2019 - Jan 2021

  Suporte e treinamento dos usuários dos produtos oferecidos pela empresa.administração de banco de dados.

  • Suporte técnico

    Jul 2019 - Jan 2021

  • Estagiário

    Feb 2019 - Jun 2019
• 

  Holmes

  Jan 2021 - now

  Requirements gathering, identification of process improvement areas, definition of performance indicators, and implementation of effective solutions. Additionally, I specialize in training and capacitating teams in the use of the tool, ensuring that all involved parties are adequately prepared to operate efficiently in the new environment. Requirements gathering, identification of process improvement areas, definition of performance indicators, and implementation of effective solutions. Additionally, I specialize in training and capacitating teams in the use of the tool, ensuring that all involved parties are adequately prepared to operate efficiently in the new environment. Help the Customers, solving the doubts e teaching to the best ways to use the products developed by the company.

  • Senior Process Analyst

    Feb 2023 - now

  • Mid-level Process Analyst

    Feb 2022 - Feb 2023

  • Analista de Processos Jr

    Jul 2021 - Feb 2022

  • Costumer Success Analyst Jr

    Jan 2021 - Jun 2021