Lexine K.

Experience

• 

  Wards

  Nov 2018 - Aug 2019

  Estate Agent

  I was responsible for collaborating closely with customers ensuring that the process of buying and selling a property was as fluid as possible offering the highest standard of customer service. Consulting with clients to market properties and to maximise their selling value.Handling enquiries about properties from potential buyers.Producing reports, brochures, promotional information, and other written material.Conducting viewings and negotiating the sale of properties. Show less

• 

  LIBF

  Aug 2019 - now

  Student & Customer Services Officer

  I am responsible for the management of all incoming enquiries, processing admissions and registrations across the range of qualifications awarded by The London Institute of Banking & Finance. Management of stakeholder & client enquiries (via email, telephone, and live chat) in line with service levels, satisfying the enquiry at first point of contact where possible.Processing admissions, individual and bulk registrations, membership applications/renewalsand SPS applications/renewals.Production and delivery of invoices to customers and clients.Ensuring the resolution of student enquiries within my specified field and escalating to subject matter experts as required.Maintaining the security of personal data in line with GDPR.Delivering our operational goals and objectives continuously throughout the fiscal year to ensure the highest level of customer service. Show less