Andre Gonzaga

Experience

• 

  Senac

  Jan 2000 - Jan 2010

  IT Instructor

  I worked as a teacher, where I taught students on subjects like LPI Linux certification, computer's maintenance, network in general, advanced OS, and also some basics courses. At certain times I took on the responsibility of coordinating the IT Technical courses.

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  Government, Department of Health

  May 2001 - Aug 2013

  IT Infrastructure Manager

  I managed a team of 4 people which we were responsible for keeping 400 computers 25 servers windows and linux, 22 networks physically separated and communicating by radio wifi. I managed the small datacenter 22 servers virtualised, most of them with VMWARE. Our team were responsible for support servers 24 x 7, provide support for all desktops devices and customers, network device, printer device, and provide all network communication between hosts and servers.

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  E-Celtic Limited

  Jan 2013 - Jan 2013

  • Internship

    Jan 2013 - Jan 2013

  • Internship

    Jan 2013 - Jan 2013
• 

  Tuition Desk

  Sept 2013 - Jun 2016

  Quality Software Analyst | Project Manager | IT Analyst

  I have been working for Tuition Desk since September of 2013 as a QA Tester, managing the development team and projects related to web application where I use technologies like HTML, PHP, CSS, Bootstrap, Mysql, CodeIgniter Framework, Git, Jira, bitbucket and Cloud solutions like Amazon AWS and Openshift RedHat.Tuition Desk is an online tutoring platform which connects student and tutors around the world in an online virtual classroom environment. which can be reached at http://www.tuitiondesk.comMy main role is manage the development team, making sure that the web application will be delivered as intended. I am also responsible for all End-To-End Testing like system testing, user acceptance testing, planning Test cases, reporting defects, retests, regression tests and weekly update it to production when stable as we explore advantages of an agile approach. I am taking a CTFL international certification exam in few days. Show less

• 

  IBM

  Jun 2016 - now

  Working as SRE with cloud computing on public, private and hybrid environments supporting large environments datacenter for both classic and cloud solutions. Experience working under pressure on highly available and mission critical environments, leading outages recover and incidents on production environments, Also experienced with critical deployments and disaster recover in production, change management, capacity expansion in DCs and configuration change. Able to provide leading, motivation, guiding and supporting teams on a daily routine. Experience supporting level 3 customer cases, ticket systems, replicating customer issues and troubleshooting. Experience also documenting technical procedure, writing runbooks, reviewing and approving those. Show less I monitor thousands of servers spread around the world in different datacenter located in different continents. When an error occur I need to act rapidly by executing a troubleshoot and recover the server asap or interact with the responsible team who will recover it. I have been exposed to Linux Commands and environment, basic troubleshooting, ssh, scp & vpn access, Jenkins platform for grabbing logs such as javacore, Slack Communication Tools and so many IBM solutions. Our team provide monitoring 24x7 of alerts and events via dashboard, rapidly respond to alerts that occur. Our main roles are below: Execute Troubleshooting following Runbook Minimize inconsistencies and false positives Execute Health Checks on servers Create Incident Ticket and escalate issue to responsible team. Show less

  • Site Reliability Engineer | SRE

    Feb 2019 - now

  • Network Operations Center Engineer - IBM Cloud

    Jun 2016 - Feb 2019