Craig Proffen

Experience

• 

  Ellicott City Volunteer Firemen's Association

  Feb 1984 - Feb 2022

  Chief Operations Officer

  Administrative Responsibilities: Duties included - Preparation and execution of county budget for the Ellicott City Fire Department; Coordinating administrative personnel, monitoring expenses, purchase orders, evaluating and implementing policies and procedures, monitoring compliance with laws and county code; Preparation and submission of injury and loss reports; Extensive public relations between county government, citizens and volunteer corporation to include appearances at formal meetings/hearings.Operation Responsibilities: Management & daily operations of Ellicott City Fire Department’s Stations 2 & 8 to include scheduled & unscheduled facility, apparatus, equipment maintenance and repairs; Recruitment, training , supervision and retention of 100 volunteer members in coordination with the career staff; Manage emergency services (EMS, Fire & Rescue); Emergency response to 911 calls; Fire suppression and rescue activities along with fire prevention; Plan and coordinate fire prevention inspections of old and new buildings and fire protection systems; Implement safety and prevention programs designed to minimize risks and accidents; Coordinate public education programs; Extensive interaction with the public especially in emergency situations; Answer public inquiries and resolve problems and complaints. Show less

• 

  Broadway Services, Inc

  Apr 2008 - Dec 2012

  Manager

  Environmental Services Manager - Johns Hopkins Hospitals

• 

  Howard County General Hospital

  Apr 2008 - Feb 2011

  EVS Manager

  • Manage, motivate, develop, train, and evaluate environmental services supervisors and staff at Howard County General Hospital. • Number two position at the account responsible for the overall operations. This includes the scheduling, planning, assigning and reviewing daily work assignments of the hospital housekeeping. • Analyze and track progress of department goals, projects and policies then implement required changes to maintain hospital standards. • Conduct quality assurance checks on work performed by staff members and investigate complaints regarding housekeeping services performed. Work closely with hospital department and unit management to provide world class service and care to patients and their families. • Assess patient and hospital needs then plan the strategy to accomplish those needs. Allocate staff and resources to accomplish completion of work within acceptable timeframes and under budget. • Successfully prepare department and hospital for JCAHO inspection. • Follow hospital policies and handle disciplinary issues when required. • Served as Chairmen of the Service Excellence Support Group Committee at Howard County General Hospital and Advisor to EVS Director serving on the Hospital Safety and Emergency Management Committee. Show less

• 

  Johns Hopkins Bayview Medical Center

  Feb 2011 - Dec 2012

  EVS Manager

  • Manage, motivate, develop, train, and evaluate environmental services supervisors and staff at Howard County General Hospital and Johns Hopkins Bayview Medical Center. • Number two position at the account responsible for the overall operations. This includes the scheduling, planning, assigning and reviewing daily work assignments of the hospital housekeeping. • Analyze and track progress of department goals, projects and policies then implement required changes to maintain hospital standards. • Conduct quality assurance checks on work performed by staff members and investigate complaints regarding housekeeping services performed. Work closely with hospital department and unit management to provide world class service and care to patients and their families. • Assess patient and hospital needs then plan the strategy to accomplish those needs. Allocate staff and resources to accomplish completion of work within acceptable timeframes and under budget. • Successfully prepare department and hospital for JCAHO inspection. • Follow hospital policies and handle disciplinary issues when required. • Served as Chairmen of the Service Excellence Support Group Committee at Howard County General Hospital and Advisor to EVS Director serving on the Hospital Safety and Emergency Management Committee. Show less

• 

  Bloomberg School of Public Health

  Jan 2013 - Jul 2013

  Assistant Manager

  Facilities Management Assistant Manager - EVS Operations

• 

  American University's Washington College of Law

  Dec 2015 - Feb 2022

  Director of Custodial Operations
• 

  Aramark at McCormick & Company

  Oct 2017 - Mar 2019

  Facility Operations Manager
• 

  ARAMARK

  May 2019 - Feb 2022

  Custodial Manager (Director of Custodial & Logistical Operations) at American University - Washington College of LawRegional Safety Leader, Mid-Atlantic Region/FacilitiesDuties Include:• Development & accountable for a safety culture that creates a work environment where no one gets hurt. Responsible for the Safe Operation of all Facility Accounts in the Mid-Atlantic Region.• Create and develop relationship with Client.• Oversee custodial and housekeeping activities. • Review project work and ensures there is adequate material and labor to complete the project.• Coordinate the activities of employees in custodial and housekeeping to utilize staff, materials, and equipment in an effective and efficient manner.• Maintain proficiency in green cleaning, sustainability, and environmental stewardship as it relates to cleaning operations. Utilize blue cleaning through use of ECH2O Technology.• Constantly look for ways to reduce energy consumption in cleaning activities.• Tour and inspect the facility to ensure total quality management requirements in custodial and housekeeping operations.• Maintain department budget by reporting weekly and monthly financial information.• Hire, guide, train, and give technical assistance to supervisors and employees in custodial projects.• Communicate with all levels in the organization as well as external vendors and contractors.• Implementation of Human Resources polices and procedures.• Ensure compliance with all OSHA regulations and other local, state, and federal government regulations.• Management of university laundry operations.• Set annual custodial schedule.• Seek ways for vertical sales.• Collaborate and engage Aramark non-resident Technical Service Team.• General management of Events and Logistics Team.• Proficient in the Computerized Management Maintenance System (CMMS) in scheduling, inspections, reporting and all functions to efficiently manage the business. Show less

  • Custodial Manager

    Dec 2013 - Feb 2022

  • Facilities Director / General Manager

    May 2019 - Mar 2020
• 

  Aramark Facility Services

  Feb 2020 - now

  Facility Management - Maintenance, Grounds, Custodial Trained & Certified Health & Safety OfficerResponsible for Safety at 160 Aramark Facility Accounts in the Mid-Atlantic Region

  • Facilities Director / General Manager

    Jan 2022 - now

  • Regional Safety Leader

    Aug 2017 - Feb 2022

  • Facilities Director / General Manager

    Feb 2020 - Jan 2022