Artak Khachatryan

Experience

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  CDS

  Oct 2011 - Aug 2014

  IT Service Desk

  - Started first line support but changed very quick to SPOC. - Training new hires- Back up Lead engineer- Remote assistance and VIP Support

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  AUSY Belgium

  Aug 2014 - Nov 2017

  Support Engineer / Project Engineer Level 2

  - lead projects within IT Department: Airmedia, Cisco and Polycom video conf systems- VIP Support- Avaya Support- BAU - Manage IT environment in all Telenet shops- Manage projects for the shops, renewal shop, hardware- AX dynamics

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  Computacenter

  Nov 2017 - May 2018

  Projectcoördinator

  - Project Polycom roll out in Toyota Motors Europe- Stockmanagement projects, Stockmanager

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  Bird & Bird

  May 2018 - Jul 2021

  IT Workplace Coordinator / Specialist

  Key responsibilities• Budget Management • Focus on excellent customer service and support with a proactive, hands-on approach towards the end user in the office;• Report to and work with the Global IT service delivery manager to prepare budget proposals;• Liaise with the local vendors for the procurement of new systems technologies and supervise the installation;• Prepare, support and resolve any issues arising during group deployments;• Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications;• Ensure the local server technology is robust, maintained and backup procedures are followed;• Ensure all anti-virus controls are met and liaise with the Infrastructure team as necessary;• Monitor and test fixes to ensure problems have been adequately resolved;• Create and manage Windows accounts and Exchange mailbox;• Report and inform to local Management and to functional IT management on calls, budget and end users satisfaction. Show less

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  Becosoft

  Aug 2021 - Sept 2022

  Service & Support Manager
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  Econocom

  Sept 2022 - Dec 2024

  Service Delivery Manager

  Service Delivery management - Facilitatie as SPOC between customer and managed services team- Provide communication to the customer regarding the services- Provide internal communication regarding services provided towards customers- Responsible for monitoring time, budget and scope. Ensure that the service is delivered correctly and in accordance with the agreements.- Responsible for invoice management- Improve internal service methodology- Responisble for little project within the assigned portfolio (Project Management) Show less

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  Plat4mation

  Feb 2025 - now

  Service Delivery Manager