Joanne Chow

Joanne Chow

Assistant Manager

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location of Joanne ChowMacao SAR

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  • Timeline

  • About me

    F&B

  • Education

    • Queen Margaret University

      2008 - 2010
      Hospitality & Tourism Business Administration and Management, General
  • Experience

    • Marina Bay Sands

      May 2010 - Sept 2015
      Assistant Manager

      Pre-opening teamSweetspot cafeManage the daily operations of cafes in 3 different locations in hotel. Achieving daily average covers of 700.Plan and execute training of team members.Work on the monthly P&L.Work on seasonal promotion menu.In Room DiningManage daily operations required for 2561 rooms hotel.Work with various departments on guests’ amenities and mini bar requestsPlan and execute training programsMentor to internship workers

    • Wynn Palace

      Jan 2016 - Dec 2023

      General Manager Chef Tam’s SeasonsPre-opening new concept F&BOne star Michelin on 1st year openingAsia 50 best restaurant in Macau on 1st year openingGeneral Manager Wing Lei PalaceAuthentic cantonese fine diningForbes Travel Guide 5 starsOne star MichelinAsia 50 Best,Macau Best Restaurant 2023 General Manager of All Day Dining restaurant.Daily average covers 930.Achieved Forbes 5 stars since 2017. Pre-opening of Dessert shop Sweets and Pool Cafe All Day dining Restaurant ManagerHotel Dining Forbes 5 stars Pre-Opening of a new F&B outlet Buns and Bubbles in 2017Pre-opening F&B lead recruiterLead mentor for trainee program

      • Restaurant General Manager

        Apr 2020 - Dec 2023
      • Restaurant General Manager

        Feb 2018 - Mar 2021
      • Restaurant Manager

        Jan 2016 - Feb 2018
    • Resorts World Sentosa

      Jan 2024 - now
      Director of Food And Beverage

      Directing Food & Beverage operations across 8 specialty restaurants Part of planning team for RWS 2.0 expansion in F&B new conceptsLeadership, hiring and succession planning across all positions

  • Licenses & Certifications