Joanne Chow

Experience

• 

  Marina Bay Sands

  May 2010 - Sept 2015

  Assistant Manager

  Pre-opening teamSweetspot cafeManage the daily operations of cafes in 3 different locations in hotel. Achieving daily average covers of 700.Plan and execute training of team members.Work on the monthly P&L.Work on seasonal promotion menu.In Room DiningManage daily operations required for 2561 rooms hotel.Work with various departments on guests’ amenities and mini bar requestsPlan and execute training programsMentor to internship workers

• 

  Wynn Palace

  Jan 2016 - Dec 2023

  General Manager Chef Tam’s SeasonsPre-opening new concept F&BOne star Michelin on 1st year openingAsia 50 best restaurant in Macau on 1st year openingGeneral Manager Wing Lei PalaceAuthentic cantonese fine diningForbes Travel Guide 5 starsOne star MichelinAsia 50 Best,Macau Best Restaurant 2023 General Manager of All Day Dining restaurant.Daily average covers 930.Achieved Forbes 5 stars since 2017. Pre-opening of Dessert shop Sweets and Pool Cafe All Day dining Restaurant ManagerHotel Dining Forbes 5 stars Pre-Opening of a new F&B outlet Buns and Bubbles in 2017Pre-opening F&B lead recruiterLead mentor for trainee program

  • Restaurant General Manager

    Apr 2020 - Dec 2023

  • Restaurant General Manager

    Feb 2018 - Mar 2021

  • Restaurant Manager

    Jan 2016 - Feb 2018
• 

  Resorts World Sentosa

  Jan 2024 - now

  Director of Food And Beverage

  Directing Food & Beverage operations across 8 specialty restaurants Part of planning team for RWS 2.0 expansion in F&B new conceptsLeadership, hiring and succession planning across all positions