Ishpreet Singh

Experience

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  Infosys

  Sept 2008 - Sept 2013

  Technology Analyst / DWH Analyst
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  Tata Consultancy Services

  Sept 2013 - Aug 2014

  IT Operations Analyst

  • Performed Fit/GAP analysis of business requirements to the existing system capabilities.• Responsible for improving daily operations by performing trend analysis based on problem data and identifying potential problem sources in order to optimize the system performance.• Helped to increase operational efficiency by 70% through IT automation and process improvements.• Operations Management Lead for BMC’s ITSM Suite of products with focus on IM,PM,CM,RM ITIL modules.• Be mentor to junior team members providing career development advice and inspiring creativity and innovation. Show less

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  Tech Mahindra

  Aug 2014 - now

  Scrum Master / Agile IT Business Analyst / DMT Tools

  • Translated business requirements into functional design by creating solution related documents and specifications, along with providing technical perspective and support to various stakeholders.• Experienced in preparing the test plan and test strategies for telecom projects involving multiple integrating applications to help teams understand the new solution and their impact on business processes.• Experience in defining value stream around key customer-oriented processes like designing, order handling, invoicing etc to deliver a product to a customer.• Expert and highly familiar with multiple tools (ITSM, Service Now, Amdocs Maestro CRM, HPQC, JIRA, MS-Office etc), platforms (Windows, Unix etc) and databases (Oracle, MSSql, MS Access etc) • Strong skills in analysing the database design, Coding using SQL and PL/SQL, Oracle 10g/9i/8.0, SQL server and SQL*Plus applications Show less

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  Wipro Technologies

  Nov 2021 - now

  Business Process Analyst

  Understanding the potential of new technologies and business models, identifying and developing new opportunities.