Lacy Dunsmore

Experience

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  Mclaren Pharmacy

  Sept 2009 - May 2013

  Certified Pharmacy Technician
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  Downtown Drugs

  May 2013 - Jul 2017

  Licenced Pharmacy Technician

  I interacted daily with doctors' offices, patients and insurance companies to dispense medications to the general public. I managed inventory by regulating stock and intake of medications and pharmacy supplies. I had to multitask by helping customers, working on the computer as well as answering phone calls all while also communicating with my fellow co-workers to process prescriptions. I also used a POS system to complete transactions. Working in this high stress and fast paced environment has improved my problem solving skills, computer skills, customer service skills and my understanding of the importance of teamwork. Show less

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  Vertafore

  Jul 2017 - Apr 2019

  Compliance Analyst II

  While Vertafore is a software company that specializes in the insurance industry, my role was that of an outsourced licensing department. I was responsible for ensuring that my clients adjusters are adequately licensed in the appropriate states, and that they fulfill the legal requirements associated with their adjuster licenses. I interacted daily with my clients compliance department, state insurance departments, adjusters, as well as continuing education and exam providers.

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  Auto-Owners Insurance

  Apr 2019 - Jan 2021

  Associate Claims Representative

  As a Personal Injury Protection Claims Representative, I assisted claimants with medical bills and handling of care following auto accidents. I specifically aided with medical billing, coordination of benefits and continuous follow up to help get those impacted as close to pre-accident status as possible. I became familiar with legal related to auto accidents as well as further general experience in the insurance industry.

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  Vertafore

  Jan 2021 - Feb 2022

  Senior Compliance Services Analyst

  While Vertafore is a software company that specializes in software for the insurance industry, my role was that of an outsourced licensing specialist. I was responsible for ensuring that my clients adjusters and producers were adequately licensed in the appropriate states, and that they fulfilled the legal requirements associated with their licenses. I interacted daily with my clients compliance departments, state insurance departments, individual adjusters, as well as continuing education, fingerprinting and exam providers. My senior role also permitted me to train others, collaborate with individuals for department process improvements and also become an individual that others can approach with questions or concerns. Show less

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  Michigan Millers Mutual Insurance Company

  Feb 2022 - now

  I assisted both Michigan Miller's and Western National Product Development Analysts with filings, document revisions and state specific inquiries. I worked in tandem with different teams across multiple states to keep our organization competitive and compliant. I was responsible for various notifications and user maintenance of multiple websites used by individuals in all organizations. I assisted with proper invoice handling and payment. When needed, I also conducted research to aid in ongoing or potential projects. Show less

  • Product Development Analyst

    Apr 2023 - now

  • Product Development Assistant

    Feb 2022 - Apr 2023