Violet Kainga

Violet Kainga

Intern - End User Support

Followers of Violet Kainga4000 followers
location of Violet KaingaNairobi County, Kenya

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  • Timeline

  • About me

    2X AWS Certified | Azure | GCP | Networking | Data Science | Enterprise Services Delivery

  • Education

    • Loreto High School Limuru

      -
      High School Education
    • IBM MEA UNIVERSITY

      2014 - 2015
      Mobile Application Development
    • University of Nairobi

      2024 - 2026
      MSc Computational Intelligence Artificial Intelligence
    • Moringa School

      2021 - 2022
      Data Science and Analytics

      Machine LearningNeural NetworksData AnalyticsNatural Language processingPython

    • Kenyatta University

      2011 - 2015
      BSc. Software Engineering
  • Experience

    • KENYA TEA DEVELOPMENT AGENCY

      Jul 2014 - Oct 2014
      Intern - End User Support

      Network configurations & troubleshooting, server building, hardware maintenance and overall user support.

    • Safaricom Limited

      Jun 2015 - Apr 2016

      Activation and Integration of Fixed Data services ( internet, MPLS, P2P) Planning, design & implementation of IP/MPLS NetworksFrequency Planning and fiber roll outs.Network operations in Service Provider Networks

      • Provisioning Intern

        Oct 2015 - Apr 2016
      • Intern-Transmission and IP Planning

        Jun 2015 - Sept 2015
    • Safaricom PLC

      Sept 2016 - now
      Service Development & Activation Engineer

      - Improved efficiency by 50% by leveraging on automation to automate customer service provisioning- Interpret complex Enterprise customer solution designs (MPLS, SDWAN, Cloud Solutions) and implement them to meet customer needs- Technically assist enterprise customers migrate to Google and Microsoft Productivity Tools (Google Workspace & M365)- Enterprise Service Provisioning – Activate, integrate and troubleshoot Fixed Data Internet, GPON, MPLS-L3VPNs, P2P-L2VPN, APNs, SDWAN & SIP -Support Agile squads in advancing service activation user stories aimed at improving ways of working-Review and Improve documentation for ICT and IOT Solution products, processes and work procedures.-Work with OEMs such as VMware, AWS, Microsoft, Google, etc. in service deployment reviews.- Ensure effectiveness of ICT and IOT solution deployed and demonstrate value in continual optimization-Actively involved in Enterprise products Engagements, product deep dives and design alignments Show less

  • Licenses & Certifications

  • Volunteer Experience

    • Untrained teacher

      Issued by Nturuba Day Secondary School
      Nturuba Day Secondary SchoolAssociated with Violet Kainga