Violet Kainga

Experience

• 

  KENYA TEA DEVELOPMENT AGENCY

  Jul 2014 - Oct 2014

  Intern - End User Support

  Network configurations & troubleshooting, server building, hardware maintenance and overall user support.

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  Safaricom Limited

  Jun 2015 - Apr 2016

  Activation and Integration of Fixed Data services ( internet, MPLS, P2P) Planning, design & implementation of IP/MPLS NetworksFrequency Planning and fiber roll outs.Network operations in Service Provider Networks

  • Provisioning Intern

    Oct 2015 - Apr 2016

  • Intern-Transmission and IP Planning

    Jun 2015 - Sept 2015
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  Safaricom PLC

  Sept 2016 - now

  Service Development & Activation Engineer

  - Improved efficiency by 50% by leveraging on automation to automate customer service provisioning- Interpret complex Enterprise customer solution designs (MPLS, SDWAN, Cloud Solutions) and implement them to meet customer needs- Technically assist enterprise customers migrate to Google and Microsoft Productivity Tools (Google Workspace & M365)- Enterprise Service Provisioning – Activate, integrate and troubleshoot Fixed Data Internet, GPON, MPLS-L3VPNs, P2P-L2VPN, APNs, SDWAN & SIP -Support Agile squads in advancing service activation user stories aimed at improving ways of working-Review and Improve documentation for ICT and IOT Solution products, processes and work procedures.-Work with OEMs such as VMware, AWS, Microsoft, Google, etc. in service deployment reviews.- Ensure effectiveness of ICT and IOT solution deployed and demonstrate value in continual optimization-Actively involved in Enterprise products Engagements, product deep dives and design alignments Show less