Melissa Guerrero

Experience

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  Econo Mortgage

  Feb 2005 - Feb 2007

  Loan Officer

  Possessed extensive knowledge of product lines and predetermined investor guidelines. Determined credit worthiness by analyzing credit documents and calculating income ratios. Effectively managed all loans in pipeline. Worked closely with customer, loan processor and underwriter in clearing conditions in order to close & fund the loans in a timely manner. Demonstrated ability to gain customer trust and provide exceptional follow-up leading to increased repeat and referral business.

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  K. Hovnanian Homes

  Feb 2007 - Feb 2009

  Sales Associate

  Served as an on-site new home sales agent by securing contracts and following up with prospects. Took prospects on tours of our model homes explaining details of the homes and available upgrades. Responsible for obtaining personal financial information such as collection of down payment and submitting the earnest deposit to main office in timely and secure manner. Maintained knowledge of our products and researched our competitor’s products. Input and maintained customers information in the sales database. Proactively faced challenges and handled all situations with perseverance and patience. Show less

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  Robert Half

  Apr 2010 - Oct 2011

  Property Management Assistant

  Rent collection. Maintained positive resident relations, assisted with leasing and other front office duties as needed, inspecting apartments during move-in and move-out . Answered phone calls, filed paperwork and scheduled maintenance repairs. Requested contractor bids. Sent out daily correspondence of annual re-certification (Tax Credit Property). Sent out all verification forms to be completed by various businesses such as: employment, banks & schools.

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  SPX Corporation

  Nov 2011 - May 2020

  Customer Service Representative

  Prepared sales and repair quotes. Daily invoicing. Prepared daily sales report. Maintained distributors contracts. Updated and maintain client data base in CRM system.

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  Berkshire Hathaway HomeServices

  Dec 2018 - Jun 2023

  Licensed Realtor

  Prepared documents such as representation contracts, listing agreements, purchase offers and leases. Acted as an intermediary in negotiations between buyers and sellers. Promoted sales of properties through social media advertisements, open houses, networking and participation in multiple listing services. Advised clients on market conditions and related matters. Managed the escrow process to ensure that everything went smoothly and closed on time.

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  RESOLUTION ESCROW, INC.

  Dec 2021 - Aug 2022

  Escrow Assistant

  Interacted with realtors, lenders, title representatives and customers using interpersonal and communication skills to provide prompt, professional and quality customer service. Entered confidential escrow information into RBJ (escrow management software) to ensure accuracy of clients’ information. Thorough knowledge of the residential purchase agreement. Input payoff demands into RBJ and ordered updated payoff statements prior to requesting loan docs. Sent out all recording docs to Title. Maintained proper accounting procedures when depositing and removing earnest money funds and final disbursement from the escrow account. Processed closing escrow accounts by preparing and reviewing documents using attention to detail skills to ensure timely and accurate closing documents in accordance with state and federal laws. Show less

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  DMB Land Development, LLC

  Jun 2023 - now

  Project Coordinator - Assistant Project Manager

  *Contract management, from drafting to execution and close-out.*Coding and submitting invoices for approvals, ensuring compliance with contract terms and organizational standards.*Assisting in the preparation of reports as requested by management.*Recording and distributing meeting minutes for multiple meetings, ensuring accurate documentation and follow-up.*Assist with ensuring compliance with certificate of insurance (COI) requirements, reviewing and maintaining up-to-date certificates for vendors and contractors.*Maintaining organized and accessible electronic files on the shared drive, ensuring proper storage and retrieval or project documentation. Show less