Munivelu K

Experience

• 

  HDFC Bank

  Oct 2014 - Jul 2015

  Business Development Executive

  Generating Leads by Cold call, Reference, etcVisiting branches to built relation with Manager for leadsExplaining customers about our product features.Collecting required documents, Verifying and sending to login dept. Cross promoting our other related products.Reporting to Sales Manager.

• 

  Himalaya Wellness Company

  Aug 2015 - Jun 2016

  Medical Representative

  Job Profile:-Arranging appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged appointments or regular 'cold' calling.Organising conferences for doctors and other medical staff.Organising free medical camps .Keeping detailed records of all contacts.Reaching annual sales targets.Planning work schedules and weekly and monthly timetables.Regularly attending company meetings, technical data presentations and briefings.Monitoring competitor activity and competitors' products.Developing strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector.Staying informed about the activities of health services in a particular area. Reporting to regional manager on regular activities.Got Sprinters trophy in Himalaya Drug Company for Best Performance.Got First prize for Pharma Quiz in Training Period. Show less

• 

  Practo

  Jul 2016 - Sept 2023

  Managing the End-to-End Order medicines, diagnostics & Offline Operations by driving the L0, L1, L2 metrics.Responsible for onboarding doctors, onboarding centre managers, account managers, completing photoshoot for clinic, processing doctor payouts in T+2 and escalations closures in 24-48hrs.Improve the doctor profile for increase the impressions and demand.Handling team of 60 people 24*7*365.Managed P&L, including the development and execution of the overall business strategy for teleconsultation product leading to increase in AOV by 30% with 20% increase in monthly revenue.Defined strategies for AOP based on various market research and data analysis which eventually led to positive EBIT with 10% increase in gross margin for telemedicine product.Launched different business models for doctors leading to a drop in lost revenue on daily orders by 66%.Led building strategies on Customer satisfaction through coordination with different stakeholders of Product, Marketing and Analytics team leading to 10% increase in the metrics.Worked on product roadmap to introduce Schedule consultation feature converting 20% of the drop off users.Increased online transactions by 33% through launching different supply shaping projects in close coordination with different stakeholders like the Engineering and Analytics team.Worked on introducing transaction queuing feature on user app by managing dependencies and prioritizing product backlog adding 2L MRR.Managed teams through finalizing objectives and key performance indicators which increased efficiency to 90%, eventually improving organizational efficiencies.Designed and ran operations with a data-oriented approach. Provided vision and leadership for business.Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.).Ensured 90% compliance to all SOPs through various operation improvement projects Show less •Established a team of 1000+ inhouse doctors to reduce cost per consultation by 35%.▪Streamlined the entire payment system for inhouse doctors with help of engineering and analytics team ensuring payment TAT for all doctors reduced by 60%.▪Set up a Doctor Support Team which reduced resolution TAT by 60%. ▪Created and owned the BU OKRs and 12-month strategy for the CSAT improvement and cost reduction.▪Designed and implemented various SOPs to ensure 90%effectiveness with minimum deviation.Managing First, Mid & Last mile Operations•Inventory management,•Warehouse operations & monitoring performance metrics, •Warehouse launch •Order fulfillment•Handling customer escalation•Recruitment•People management•On-boarding 3PL partners•Cities expansion•Retailers on-boarding•Cost Analysis•SOP Making•Stock audit Show less •Introduced a new pricing model to the doctors to ensure in-slot availability in both peak and lean hours. This improved the adherence and availability of the doctors by 20%.▪Supply/ Demand Planning – Ensured 24x7 availability of 98% doctors in order to fulfill the demand of 6000 consultations.This activity included hiring, forecasting and monitoring of availability of the doctors.▪Worked with analytics, product and engineering team on allocation algorithm to achieve the cancellation target ensuring customer satisfaction.▪Improved patient CSAT to 95% by improving all input fulfillment metrics-first response time 5 mins->2 mins, prescription rate 90%-96% and video call 81%-87% .▪Improved appointment booking conversion percentage of concierge product by 2x through developing operational strategy for effectively scaling the businessHandling Entire operations for e-pharmacy and Diagnostic test.•Leading Verification, Order management and SKU Management teams.•Launching TPL in T7 cities and handling courier partners.•Accountable for Delivery metrics like On-Time delivery medicines, pick up blood samples, Delivering reports, CSAT and Fulfillment.•Warehouse management.•Managing PAN India Business Operations for the E-Commerce platform at Practo.•Hire, Train and lead the operations team. •On boarding new vendors for medicine procurement and increasing INFULL.•Handling entire process for medicines pictures in www.Practo.com.•Vendor management.•Training the teams about vendor integration systems like POS, Order Hive and C-Square.•On boarding retailer stores and set the polygon radius 4km.•Listing sku's category wise.•SKU Management.•Handling integration issues and customer support. Show less Role & Responsibilities:Identify opportunities for campaigns, services, and distribution channels that will lead to an increasein sales.Meeting doctors/ hospitals/Diagnostic Centres/ corporates and convert these into increased business.Cold call as appropriate within your market or geographic area to ensure a robust pipeline ofopportunities.Meet potential clients by growing, maintaining, and leveraging your network.Set up meetings between client decision makers and business headsPlan approaches and pitches. Warehouse handling .Team Management.Vendor Management.SKU Management.Inventory Management. Show less

  • Senior Operations Manager

    Apr 2022 - Sept 2023

  • Operations Manager

    Oct 2020 - Mar 2022

  • Assistant Operations Manager

    Apr 2019 - Sept 2020

  • Senior Business Development Operations Manager

    Apr 2018 - Mar 2019

  • Business Development Operations Manager

    Jul 2016 - Mar 2018
• 

  Watson plus pharmacy

  Oct 2023 - Mar 2024

  Head of Operations
• 

  Zomato

  Apr 2024 - now

  Cluster Head