Astrid Lopez

Experience

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  Libreria Roy

  Jun 1996 - Oct 2003

  Shop Assistant

  Worked at this bookshop every summer for 7 years, in charge of ordering the books required by local schools and colleges for the coming academic year. The role involved following academic reading lists, liaising with suppliers and customers, ensuring that the books were available on time, and advising customers when their orders were ready to collect. Responsibility for monitoring stock levels of popular titles and for keeping up to date on literary news in order to predict demand and order new titles accordingly. Show less

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  TEC (The English College)

  Feb 2004 - Jun 2004

  English Teacher

  One of the most successful students of this language school, attending for over ten years, was asked back to work as a teacher. Covered for a senior member of staff, ensuring that their students kept up to date with their course and obtained good results in their final exams. Used materials developed as part of my degree in my teaching.

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  Crystal Hotels

  Nov 2004 - Jun 2006

  Receptionist / Reservations Agent

  November 2004 - June 2006 Reservations Agent, Crystal HotelsAt The Ambassadors Hotel in Kensington, London, responsibilities included managing group bookings and several company websites. Also sent in as a troubleshooter to sort out serious problems with reservations and resource management at other hotels owned by the group, and occasionally acted as Reception Supervisor.

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  Sarova Hotels

  Jul 2006 - May 2008

  Revenue Team Coordinator

  Sarova HotelsResponsibilities included providing day-to-day administrative support to the Revenue Team in a variety of tasks. Producing monthly reports for the senior management. Checking the next day's reservations to ensure that there are no errors and that any special requirements of guests will be met, requiring an excellent eye for detail. Assisting with the organisation of large events such as weddings and business functions. The only Coordinator trained to work in all three departments in the team (Sales, Meetings and Events, Reservations), due to an eagerness to learn and speed in picking up new skills. Deputised for the General Manager's PA in her absence. Show less

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  IPC Media

  May 2008 - Oct 2012

  Although still working within the same company and department (HR), this role involves a slightly different set of administrative tasks including, but not limited to, the following:- Looking after the day-to-day administration of employee benefit schemes such as the company's pension plan, season ticket loans, childcare, staff discounts on DVDs and eyecare vouchers.- Ensuring the smooth running and efficient delivery of additional seasonal schemes such as the cycle to work scheme, dental and medical insurance schemes, long service awards, restaurant discount cards and flu vaccinations.- Assisting the Reward Manager and Reward Analyst in the running and preparation of reports to be presented to the Board of Directors. - Assisting the Occupational Health department in the smooth running of daily appointments and in the booking of regular information seminars available to employees.- Updating and managing the Reward and Wellbeing intranet sites.- Being the first point of contact for any Reward and Wellbeing enquiries, delivering a high level of service that combines extensive knowledge of both areas with outstanding customer service skills- Assisting the HR Team with tasks as described below in the absence of the administrators for the different areas of the department, as well as providing cover for the HR Director's PA Show less The role includes a wide spectrum of administrative tasks such as:- Updating and managing the HR database, and producing the relevant correspondence (contracts, letters, internal memos) Arranging interviews for prospective employees and collating information packs for new starters - Dealing with internal and external HR-related queries- Covering HR Reception- Looking after employee benefit schemes such as season ticket loan, childcare, staff discounts on DVDs, and assisting the Reward team on the smooth running of additional schemes such as Ride to Work and Eyecare- Assisting the Resourcing department; updating of the job vacancy intranet- Assisting the Learning and Development Team in setting up courses and training sessions- Providing cover for the Wellbeing Centre in the administrator's absence Show less

  • Reward Assistant

    Jun 2011 - Oct 2012

  • HR Administrator

    May 2008 - Jun 2011
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  DHL Express

  May 2013 - Sept 2013

  HR Administrator

  The HR Shared Services Admin Team looks after the administration of the entire employee life cycle for over 3,500 DHL Express UK & Ireland members of staff. My duties as an HR Administrator include, but are not limited to, the following:- Carrying out vetting and referencing for all new employees to a high standard, as required by our auditors- Updating the Company's SAP facility with any changes to employment and personal details, including new starters and leavers- Producing relevant correspondence relating to changes of employment details, including contracts of employment and offer letters- Owning the maternity and paternity leave processes, updating SAP with the leave details and producing relevant correspondence- Managing sickness and absence on SAP- Administering the Cycle to Work process, acting as the point of contact between employees and service providers to ensure a smooth running of the scheme; I implemented the use of an Excel spreadsheet which radically reduced the amount of time spent on eligibility checks, as well as the volume of paper used- Additional SAP actions such as reporting and Organisational Management tools, the use of which is not widespread within the Admin Team- Acting as the first point of contact for any HR-related queries by e-mail, post, telephone and face-to-face- Ad-hoc tasks to support the wider HR Team Show less

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  Nuffield Health

  Sept 2013 - Nov 2016

  Senior Benefits Administrator

  As part of the company's Reward Team, my role focusses on administering the benefits schemes for the entire organisation (circa 11,500 employees). A non-exhaustive list of my responsibilites includes:- Day-to-day administration of benefits schemes, which include an Employee Healthcare Scheme, Cycle to Work, Childcare Vouchers, Season Ticket Loans, Health Assessments for staff, Gym Memberships, an Employee Assistance Programme, a Give As You Earn scheme, discounts on a range of Nuffield's own products (such as Physiotherapy, Nurseries, Personal Training and Nutrition) and a retail discounts platform- Monthly reconciliations of schemes that entail a salary deduction and/or are administered by an external provider to ensure records match- Processing payroll information relating to benefits- Providing ad-hoc MI reports for the Reward Manager and Head of Reward, as well as other divisions of the business- Assisting with the creation of employee communications, such as our MyBenefits page (our employee benefits portal), generating content for bulletins to be sent to the business, maintaining the Reward section of the company's extranet, assisting with issuing and distributing printed materials- Acting as the main point of contact for troubleshooting when issues arise with the processing of benefits- Supporting the Reward Manager and Head of Reward with ad-hoc projects on compensation and benefits, such as bonus and pay review processes, and the implementation of new benefits- Monitoring external changes that may affect our benefits schemes; for example, the upcoming change in childcare tax relief provisions Show less

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  Arsenal F.C

  Nov 2016 - May 2019

  Benefits Administrator

  The purpose of my role is to provide a professional and confidential benefits administration service to the HR Team, and to organise and administer training events.Responsibilities include:- Overseeing and administering the Club’s employee benefits scheme, managing and updating the Benefits Portal and answering queries- Liaising with insurance companies and other benefits providers, and working with the Payroll team to ensure records match- Communicating the Club’s benefits scheme to employees as appropriate, and organising benefits annual cycles and surgeries, for example; flu inoculations, bi-annual health checkups, pensions surgeries etc including Intranet announcements.- Liaising with internal and external training providers and colleagues to organise training events.- Management of the L&D Directory.- Supporting the HR Team with personnel file, HR shared drive and advanced HR system housekeeping- Invoice processing & tracking for recruitment, legal and training providers etc. and management of HR invoices in the financial system.- Organisation chart updates/headcount tracking in conjunction with Finance.- Producing MI information, such as the HR dashboard.- Manage the orientation programme and ensure that all new starter/orientation processes and administration is dealt with effectively and accurately.- General administration and ad hoc activities as required by the HR team Show less

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  Nuffield Health

  Jun 2019 - Feb 2022

  Reward Adviser

  Reporting to the Reward Manager, my role would be the equivalent of a Junior Analyst role, and entails working collaboratively with the different business areas within Nuffield Health, as well as external providers to support a first-class delivery of the reward programmes. I am also responsible for the effective communication of benefit programmes through the various communication channels.My responsibilities include:- Inputting to the design of effective communications of the various benefit offerings to promote the range of benefits offered, using all appropriate channels so that it resonates with our diverse population- Supporting the Reward Manager in the project management of reward, recognition and benefit programmes such as the annual renewal of the healthcare scheme and the annual employee recognition event.- Maintaining the benefit information held on the internal intranet site ensuring it is appropriate and relevant.- Managing the WeCARE Values Recognition programme – working closely with the third party supplier, ensuring the platform meets the needs of the business, reviewing and reporting on engagement levels, issuing reports to key stakeholders, liaising with the People Partners and making suggestions for improvement- Supporting the Reward Manager on developing the recognition scheme and long service award programme into a digital proposition- Producing reports of take up of all benefits, highlighting trends and variance against budget- Supporting the Reward Manager and Reward Analyst with the job evaluation requests in a timely manner- Responsible for the maintenance of the job profile library- Providing subject matter expertise and guidance on benefits related policies and ensuring compensation-related process integrity Show less

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  International Flavors & Fragrances

  Mar 2022 - now

  Analyst, People Operations

  Initially responsible for supporting the administration of benefits programmes for UK employees, as well as payroll for Greece, Pakistan and Saudi Arabia employees. However, following a team restructure, my responsibilities have changed to include the following:- Supporting the LMS team with Workday, assisting in creating and managing learning content for EMEA employees. This includes loading learning content, ensuring it works, creating, launching and managing learning campaigns, as well as supporting learners with queries and technical issues- Supporting the Nordics HR/Payroll Team in utilising the available technology capabilities (Workday, Microsoft Office applications), investigating options for the newly-launched HRIS on behalf of the team to maximise efficiencies- Data management, reviewing data transfers between different HR platforms and correcting data where needed. This also includes cost centre management and contractor details maintenance Show less