Sean FitzGerald

Experience

• 

  Hewlett-Packard

  May 1995 - May 1997

  Engineer
• 

  Interlink Group

  Jan 1997 - Jan 1998

  Consultant
• 

  Level 3 Communications

  Jan 1999 - Jan 2002

  Sr. Engineer
• 

  Summit Automotive Distributors

  Jan 2002 - Jul 2008

  Director Sales and Marketing
• 

  AT&T Wireless

  Jan 2002 - Jan 2002

  Account Executive
• 

  Big Sky Precision

  Sept 2008 - Apr 2009

  VP Sales and Marketing
• 

  Lincoln Heritage

  Jan 2009 - Jan 2010

  Field Sales
• 

  RightNow

  Apr 2010 - Feb 2013

  Technical Migration Manager - RightNow Acquired by Oracle
• 

  Oracle

  Feb 2013 - Aug 2018

  • Program Manager, Infrastructure Cloud Service

    Jan 2017 - Aug 2018

  • Sr Customer Success Manager

    Oct 2014 - Jan 2017

  • Application Sales Manager - Oracle Service Cloud (RightNow Technologies)

    Feb 2013 - Oct 2014
• 

  Zendesk

  Sept 2018 - now

  I work closely with Zendesk's top customers to help them fully leverage the Zendesk platform and deliver the best Customer Experience in their respective industry. In addition, I provide ongoing product education, identify, align, and drive strategic goals and initiatives, assist in long-term solution planning, business analysis, and share best practices.

  • Sr. Principal Customer Success Manager

    Sept 2022 - now

  • Principal Customer Success Executive

    Mar 2022 - Sept 2022

  • Sr. Customer Success Executive

    Jan 2021 - Mar 2022

  • Customer Success Executive

    Sept 2018 - Jan 2021