Edwin (Eddie) Chan

Experience

• 

  Spark New Zealand

  Nov 2008 - Mar 2017

  • Managed Spark’s non- mobile portfolio range which comprise of mobile wearable, accessories, SIM cards and Customer Premises Equipment such as landline- Drove growth in Spark's revenue and service acquisition through strategic product positioning as well as devise incentive programs for frontline staff- Responsible for driving NPD, managing pricing strategy and product life-cycle for over 1,000 accessories SKUs - Product development across SIM portfolio for Spark, Skinny and MVNO partners - In charged of accessories merchandising process and design structured planograms for new store layouts• To lead, plan and deliver consistent data input for accessories and execute structured end to end customer journey for Spark Online Webpage- for Accessories• Project Managed National SIM write off- Performed financial analysis and risk assessment to provide leadership team recommendations on project viability- Drove mass market account managers and retail operation manager to construct a strategic system to efficiently retrieve and fulfill stock for multiple channels nationwide- Conducted due diligent investigation on consolidated data extracted from various sources to minimize potential risk impact on customer experience• Drove fortnightly End of Life Cycle analysis to improve procurement processes Show less • Project managed of assigned Infinity POS system upgrades to improve frontline usability• Evaluated and conducted impact assessment to ensure the standard operational procedure for Siebel (provisioning tool) and Infinity POS (Point of Sales) system are compliant with Spark NZ Ltd business requirements • Proven ability in executing System Integration Testing (SIT), User Access Testing (UAT) and Regression Testing for multi- million dollar re- eng project, Infinity POS system upgrade, Spark Mobile Application and Spark Website• Take ownership to structure behavioral and system training guides for Retail channels including Spark Retail,Harvey Norman and JB HiFi• Perform auditing in relation to system processes in Siebel and sales transactions • Drive internal stake holders to deliver accurate pricing and commission structure for all retail channels• Developed retail ticketing and structured retail planogram for 32 stores nationwide• Performed fraudelent investigation on activities within retailAchievements in the business • Earned Recognition Awards for success in IT Project deployments • Achieved Employee of the First Quarter Award from Spark CEO of HMB based on performance and leadership • Successfully improved efficiency rate by 40% in head office operational processes for Infinity Show less

  • Product Lifecycle Manager

    Mar 2015 - Mar 2017

  • Pricing and Stock Analyst

    Nov 2012 - Mar 2015

  • Communication Consultant and Device Evangelist

    Nov 2008 - Nov 2012
• 

  Yellow New Zealand

  Mar 2017 - Jun 2018

  Product Manager - Digital Directories
• 

  Trade Me

  Sept 2018 - Jul 2020

  Senior Product Owner/ Project Delivery Lead
• 

  Timely

  Sept 2020 - Dec 2021

  Product Owner
• 

  Livestock Improvement Corporation (LIC)

  Jan 2022 - Jun 2024

  Product Owner - Enterprise and eCommerce solution