Bryan Peters

Experience

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  The Salvation Army

  Jun 2002 - Aug 2005

  Youth Counselor

  • Developed programs for children ages 6-15 • Coached children in life lessons and life direction• Implemented outdoor programs and opportunities for underprivileged children during summer at our camp location• Assisted with fundraising for Christmas season

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  The Salvation Army

  Feb 2006 - Apr 2011

  • Assistant Pastor for the Salvation Army church• Developed and managed programs for children ages 5-18 • Developed and managed programs for adults 18 and Up• Managed and trained all volunteers for programs• Developed and implemented plans and programs to teach clients job, life, and personal growth lessons for the betterment of their situation. •Assisted parents and made game plans for growth of children, such as personal development and college planning. •Directed drug and alcohol counseling for up to thirty clients at a time• Did case work for clients needing assistance with bills, etc. • Coached several clients a day on career coaching, and life betterment, in effort to improve their lives in any way• Managed Christmas season for kettle donations, which includes employee and volunteer management, money handling, marketing, and public relation negotiation. • Dealt with parents and congregation members in many ways and informed them of new programs and interested them in joining and returning. Assist in any way pastors needed in extremely busy environment.• Hired and trained emergency disaster staff and enforced all Fema Policies• Negotiated with Fema and American Red Cross for victim placement and care Show less

  • Director of Youth Ministry

    Mar 2010 - Apr 2011

  • Director of Youth Ministry

    Feb 2006 - Mar 2010
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  Sprint

  Jun 2008 - Feb 2010

  Customer Service Representative

  • Answered and made customer service calls relating to Sprint-Nextel cellular phone number porting issues • Assisted in phone/customer issues via third party.• Programmed phones for customers• Assisted in minimal billing issues and minimal tech support.

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  AT&T

  May 2011 - Aug 2012

  Sales Representative

  • Over the phone sales for AT&T and DIRECTV. Selling satellite TV, DSL Internet, home phone and wireless phones via third party.• Leader in cell phone sales• Top salesman 2011• Highest customer retention award

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  Time Warner Cable

  Jan 2013 - May 2014

  Sales and Customer Service Representative

  •Take incoming sales, billing, and customer service calls for Time Warner Cable via third party. •Salesman of the week April 2013•Multiple awarded top salesman of the day•Raised customer satisfaction with time warner cable.

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  Verizon

  May 2014 - Jun 2018

  • Increased sales 60% for top Verizon store in Southern Ohio• Lead rep in customer satisfaction and retention• Coached new employees on policies and sales procedures of Verizon due to veteran status• Maintain constant presence on sales floor to assist walk-In customers• Assist with immediate needs and recommend appropriate solutions, as well as additional accessories that are beneficial to customer and increase sales and customer satisfaction. • Make customer appointments• Tech support/ billing Show less • Sales coach and team lead For high volume Verizon store• Exclusive sales rep for University Of Pittsburgh, Jackie Evancho From America's Got Talent, and several Pittsburgh Penguins and Steeler Players• Created orders for operations manager for stock purposes• Minimal tech support• Earn consistent recommendations from customers for recommending current products and follow up after sales• Created signs for marketing purposes to draw business in and increase sales • Top 20 Salesmen May 2014 to December 2015 in company• Top Five Salesmen Jan 2015 to May 2015 in company• Top 10 Salesmen 2015 Show less

  • Sales Team Lead

    May 2016 - Jun 2018

  • Sales Team Lead

    May 2014 - May 2016
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  Spectrum

  Jun 2018 - Dec 2022

  Sales Team Lead

  •Raised store internet sales by 76% fiscal year 2021•Kicked-Off Mobile sale deployment in 2018 and have turned our store into a top 3 store in sales in all of Ohio•Multi-tasks Microsoft 365 and use of multiple billing systems and applications•Coach daily a staff of 5 individuals on sales tactics, iOS and Android tech support, and customer de-escalation techniques•Increased morale and productivity of employees and minimized store turnover by 40% and growing

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  Horizon

  Dec 2022 - now

  Information Technology Support Technician

  • Resolving IT and tech support requests from customers• Answering customer questions regarding internet, tv, and telephone equipment• Gathering and analyzing data to diagnose problems with communication systems• Changing configurations, settings and permissions to fix modem/router/cable box issues• Coding new modem and router hardware and updating existing ones as needed• Updating customers on the status of their service requests• Working in synchronization with outside technicians and customers to find root of service issues• Logging all service requests and updating tickets as needed Show less