Sarah Low

Experience

• 

  OCBC

  Sept 2009 - May 2010

  Relationship Officer

  Relationship officer for Easicredit (Balance Transfer and Installment Plan)

• 

  Citi

  Apr 2010 - Dec 2015

  Account Development Manager

  • Sales and Account Development for Citibank Corporate Card Program• Prospected and drove revenue growth and profitability of the business

• 

  Agilent Technologies

  Apr 2018 - now

  • Maintain Process Documentation • Communication to team for any process, system or policy change• Share business best practices to team members • Provide consultation and support to business partner and team members• Lead and participate in Projects that may impact operations process or policy• Working with worlwide and regional leads in developing training materials and process standardization • Create and maintain training materials• Provide training to new hire• Seek out and study daily operations to identify areas for improvement to enhance business process Show less • Responsible and measure results in ensuring business goals are met • Focal point for Sales for end to end order booking issue• Response and handle customer’s request for invoicing, quotation and other queries in a timely and accurate manner.• Ensure that order booking are align and adhere to policy and processes.• Interact with business partner to resolve order fulfilment and other related issues. • Lead Projects to improve quality and customer satisfaction • Seek out and study daily operations to identify areas for improvement to enhance business process• Secondary appointment in involvement to in increase customer satisfaction • Analysis customer experience feedback and seeking root cause with different business partner to increase customer satisfaction Show less

  • Business Process Analyst

    Nov 2021 - now

  • Customer Operations Specialist

    Apr 2018 - Nov 2021