Andres Rodriguez

Experience

• 

  Concordia University

  Jun 2009 - Feb 2012

  Customer Service Representative

  • Maintained audiovisual equipment with a high level of attention to details ensuring availability for use by faculty• Managed the inventory information of the available equipment on the NTS data base using web checkout software• Technical support and adaptation of the required equipment in academic presentations and events in all the different university faculties. Special university events (congress of the humanities and social science 2010, Concordia open house, case competitions)• Worked under pressure with last-minute classroom problems and continuously deal with professors and students. Show less

• 

  Future Electronics

  Mar 2011 - Aug 2012

  International Sales Account executive

  • Sold Electronic components in Latin America and North America• Elaborated customer quotes• Responded promptly to customer request• Processed purchase orders• Build a long term customer relationship• Offered an excellent customer service

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  Explorance

  Aug 2012 - Jan 2017

  Business Development Director Latin America and Spain

  • Identified key decision-makers in the education and corporate sector• Account management in the software solution industry• Penetrated and developed major accounts and new prospects in Spanish Speaking countries• Performed sales presentation to high-level prospects and decision-makers• Worked closely with the marketing and technical support team and perform assessments to determine customer requirements• Ensured the highest level of customer satisfaction• Opened a completely new market for the company Show less

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  Eventtia

  Apr 2017 - Jan 2018

  Business Development Director

  • Product presentations• Directed and coordinated all sales activities locally and regionally• Handled and resolved customer complaints regarding a product or service• Developed Business in new markets for the company in North and Latin America.• Ensured customer satisfaction and long term relationship

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  Explorance

  Feb 2018 - Nov 2024

  • Improving client retention and revenues for assigned accounts, through proactive account management.• Creating policies and procedures that optimize the customer experience.• Handling and processed all incoming problems/requests/inquires for customers and associates.• Serving as an expert in Explorance software. Develop a thorough understanding of all products/services, and ensure clients are accessing all the solutions that meet their business requirements.• Performing client reviews, and high-level product, service consultations.• Providing client account updates to team members, Sales Executives, and Leadership staff.• Managing and communicating client risk indicators and develop a plan to resolve those risks. Show less

  • Director Global Customer Support

    Sept 2023 - Nov 2024

  • Customer Support Manager, North America

    Feb 2022 - Dec 2023

  • Customer Success Manager

    Mar 2021 - Mar 2022

  • Customer Support Representative

    Feb 2018 - Feb 2021
• 

  Nakisa

  Nov 2024 - now

  Customer Success Manager

  Excited to join Nakisa as a Customer Success Manager! In this role, I am dedicated to building strong relationships with clients, ensuring they achieve their goals through Nakisa's innovative solutions. With a focus on proactive engagement, strategic guidance, and delivering value, I aim to drive customer satisfaction and success every step of the way.