Rodney Brannon

Experience

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  United States Air Force Academy

  May 2010 - Jul 2010

  Summer Hire
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  UPS

  May 2012 - Jul 2015

  Part-Time Operations Supervisor

  Oversight and Leadership:-Supervised a team in mail receiving, processing, sorting, and shipping operations, ensuring seamless coordination and adherence to established procedures and USPS guidelines.-Successfully met and exceeded productivity goals for mail operations through strategic planning and efficient resource allocation.Operational Excellence:-Ensured the accuracy of direct mail processing and preparation operations, meticulously aligning with USPS requirements, customer specifications, and established procedures.-Implemented comprehensive training programs for on-site staff, fostering a culture of precision, efficiency, and continuous improvement.Confidentiality and Relationship Management:-Upheld strict confidentiality standards for internal systems, procedures, customer data, and personnel information.-Cultivated positive relationships with customer operational staff, USPS representatives, and vendors, contributing to a collaborative and productive work environment.Staffing and Resource Management:-Developed and maintained staffing levels to align with workload demands, strategically addressing operational requirements and ensuring optimal efficiency.-Proactively managed operational supplies, maintaining a continuous and readily available inventory.Facility Maintenance:-Sustained a clean and orderly environment across all operations areas within the Regional Processing Facility, ensuring a safe and efficient workspace. Show less

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  Ramada Inn Denver West

  Sept 2013 - Oct 2014

  Sous Chef

  Coordinated and Supervised Kitchen Operations:-Directed and coordinated the day-to-day activities of the kitchen staff to ensure a smooth workflow and efficient operations.-Provided leadership and guidance to the team, fostering a collaborative work environment focused on achieving culinary excellence.Customer Service and Conflict Resolution:-Proactively addressed and resolved customer complaints related to food service, demonstrating strong interpersonal skills and a commitment to customer satisfaction.-Implemented corrective measures to enhance overall guest experience and maintain positive reviews.Inventory Management:-Managed and controlled inventories of food, equipment, and smallware to prevent shortages and disruptions in service.-Conducted regular audits and reported inventory levels to designated personnel, facilitating timely replenishment and minimizing waste.Employee Supervision and Performance Evaluation:-Observed and evaluated employees' work procedures to ensure adherence to quality standards and service protocols.-Implemented performance assessments and provided constructive feedback to enhance employee skills and maintain a high level of productivity.-Administered disciplinary action when necessary, ensuring a disciplined and motivated team.Procurement and Supply Chain Management:-Spearheaded the purchasing and requisitioning process for supplies and equipment, emphasizing quality and timely delivery of services.-Cultivated relationships with vendors to secure competitive pricing and negotiated favorable terms to optimize cost efficiency. Show less

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  Supplement Giant

  Jun 2015 - May 2023

  Customer Engagement & Satisfaction:-Strategically resolved customer complaints with a focus on exceptional satisfaction in sales and service.Product Knowledge & Interaction:-Provided detailed product information, enhancing customer understanding and satisfaction.-Established effective communication, actively addressing specific wants and needs for a personalized shopping experience.-Responded adeptly to customer queries about merchandise, demonstrating an extensive understanding of product features.Market Awareness & Excellence:-Maintained vigilance on the retail landscape, staying informed about sales, promotions, and evolving policies.-Ensured meticulous sales record-keeping, managed special orders, and collaborated with other managers to fulfill customer requests.Cash Management & Security:-Effectively managed cash register operations, executed opening/closing procedures, and implemented security measures.Inventory & Merchandising:-Conducted comprehensive inventory management, analyzed merchandise invoices, and ensured accuracy.-Executed itemization and calculation of customer purchases, handling transactions with precision.-Proactively managed inventory, identifying items for reorder or replenishment.Visual Merchandising & Store Aesthetics:-Applied a creative touch to store aesthetics, designing visually appealing displays to stimulate sales.Supply Chain & Operations:-Managed streamlined receipt, opening, unpacking, and issuance of sales floor merchandise with a focus on efficiency. Show less Inventory Management:-Conducted regular inventory counts to validate stock levels, resolve discrepancies, and anticipate future requirements.Customer Relationship Management:-Proactively managed team customer service strategies, cultivating a loyal and satisfied customer base.Sales and Promotion:-Enhanced merchandising and promotional tactics to drive customer engagement, resulting in increased sales.Financial Oversight:-Monitored and optimized cash intake and deposit records, improving accuracy and reducing discrepancies.Customer Assistance:-Provided hands-on assistance to customers, assessing needs, and staying updated on consumer preferences.Employee Recognition and Development:-Recognized and rewarded staff for their contributions to company success, fostering engagement and boosting productivity. Mentored team members, promoting professional development and fostering accountability in the workplace.Strategic Planning:-Formulated and executed a sales strategy to increase revenue and drive profit margins.Cost Management:-Implemented cost-cutting measures, reducing supply expenses, production costs, and overall financial expenditures, leading to an improved bottom line.Customer Satisfaction:-Cultivated repeat business through exceptional customer service, addressing customer concerns with friendly and knowledgeable assistance. Show less Delivered outstanding customer service by actively engaging with customers to understand and fulfill their individual needs and preferences.Effectively presented and demonstrated a comprehensive knowledge of merchandise, providing clear explanations of product features, functionality, and proper usage to enhance customer understanding.Key Achievements:-Consistently met and exceeded sales targets through a proactive and customer-centric approach.-Developed and maintained strong product knowledge to offer personalized recommendations, resulting in increased customer satisfaction.-Collaborated with team members to optimize store layout and product displays, contributing to a more engaging and customer-friendly shopping environment. Show less

  • Manager

    Apr 2018 - May 2023

  • Assistant Manager

    Jan 2017 - Apr 2018

  • Sales Specialist

    Jun 2015 - Jan 2017
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  Altitude Handyman

  Mar 2021 - now

  Owner

  Strategic Business Operations Management:-Spearheaded the day-to-day operations, implementing strategic initiatives to ensure seamless business processes.-Collaborated with cross-functional teams to streamline workflow and optimize operational efficiency.-Customer Consultation and Solutions:-Conducted in-depth consultations with customers to comprehensively assess their needs.-Developed and proposed optimal solutions, fostering client satisfaction and long-term relationships.Financial Management and Budget Oversight:-Managed budgets, accounts, and costs to improve financial performance and resource allocation.-Implemented cost-effective measures resulting in increased profitability.Promotional Strategy Development:-Formulated and executed promotional approaches, driving sales growth and maximizing profit levels.-Monitored and adjusted strategies based on market trends and customer feedback.Financial Reporting in QuickBooks:-Utilized QuickBooks for meticulous reconciliation of daily sales, returns tracking, and comprehensive financial reporting.Client Project Management:-Identified and qualified customer requirements, leading to successful negotiation and closure of profitable projects.-Maintained a high success rate in project execution, meeting and exceeding client expectations.Invoicing and Financial Documentation:-Drafted detailed and accurate invoices for project completion, ensuring transparent and timely financial transactions. Show less

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  Hytek Air Systems

  May 2023 - Feb 2024

  Heating Air Conditioning Technician

  Installed, Maintained, and Repaired Heating, Ventilation, and Air Conditioning (HVAC) SystemsInstallation and Maintenance:-Executed the installation, maintenance, and repair of HVAC systems, catering to a diverse clientele encompassing both residential and commercial properties.-Applied meticulous attention to detail during installations, ensuring precise and efficient functioning of heating, ventilation, and air conditioning components.-Conducted routine inspections, identifying potential issues and proactively implementing preventive maintenance measures to optimize system performance and extend operational life.Troubleshooting and Resolution:-Diagnosed and efficiently resolved HVAC system malfunctions, employing a systematic approach to minimize downtime and enhance overall system reliability.-Demonstrated adept problem-solving skills, addressing complex issues promptly and effectively to ensure seamless operation of HVAC systems.Client Collaboration:-Collaborated closely with clients throughout the repair process, explaining procedures in a clear and accessible manner.-Provided clients with detailed and accurate cost estimates, fostering transparent communication and building trust in service delivery.-Recommended tailored preventive maintenance plans to clients, emphasizing strategies to enhance system efficiency and prevent potential issues.Professional Development:-Actively engaged in ongoing training programs to stay current with the latest technological advancements, industry best practices, and safety standards.Technical Expertise:-Demonstrated proficiency in refrigerant handling, adhering to industry regulations and safety protocols.-Executed precise charging procedures, ensuring optimal performance and efficiency of HVAC systems.-Showcased comprehensive knowledge of various HVAC systems, including split systems, packaged units, and ductless mini-splits. Show less