Steven Lennon

Experience

• 

  Neos Interactive

  Sept 2005 - Dec 2010

  • Managed media content on in-house test systems and at remote locations worldwide• Liaised with customer support team to troubleshoot media problems• Liaised with the creative team to change content on-site• Also did some account management and was responsible for generating revenue reports, invoicing & royalty reporting • On-site and remote technical support for hotel client base• Liaised with the development team to build demo systems, prepare new installs and fix bugs

  • Media Manager

    Jun 2007 - Dec 2010

  • Technical Support

    Sept 2005 - Jun 2007
• 

  ITG Creator Ltd

  Mar 2010 - Dec 2017

  • Managed team of 4-5 people responsible for multiple mailing campaigns across whole client portfolio• Clients included TUI, UPC, Virgin Media, Trainline, MSD• Simultaneously worked in and helped team members in Production role• Regular liaison with account team to plan, organise & traffic all campaign work• Close contact with clients for customer-driven solutions & management of client expectations• Developed and managed data segmentations for dynamic emails• Worked closely with Development team for large-scale data production and project work• Worked closely with BI team for campaign analysis• Continual improvement of work practices & optimisation of processes• Continual training & upskilling for new staff Show less

  • SQL Server Agile Developer

    Jul 2013 - Dec 2017

  • Production Manager

    Aug 2011 - Jul 2013

  • CRM Campaign Executive

    Mar 2010 - Aug 2011
• 

  Salesforce

  Jan 2018 - now

  • Data Architect/Senior Technical Consultant

    Sept 2022 - now

  • Data Architect

    Jan 2018 - Sept 2022