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Eugene K. M. Amissah

Eugene K. M. Amissah

IT Support Engineer

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  • Timeline

  • About me

    I.T. Infrastructure | Networking | Computer Engineer | Cyber Security | Technical Support | ECBA

  • Education

    • Ghana Communication Technology University (GCTU)

      -
      Bachelor’s Degree Computer Engineering

      Activities and Societies: Engineering Students Association

    • Cisco Networking Academy

      2018 -

  • Experience

    • Tradeocean Logistics Limited

      Jun 2013 - now
      IT Support Engineer

      • Provide support, including procedural documentation and relevant reports.• Test and evaluate new technology.• Install and configure computer hardware, operating systems and applications.

    • Ghana Ports and Harbours Authority

      May 2015 - Aug 2015
      Information Technology Support Specialist (Industrial Trainee)

      • Took part in the erection of the E-GATE system at the central gate of the Port of Tema.• Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions. • Monitored the LAN/WAN network environment including routers, switches, firewalls, internet access and software applications. • Trained users on Microsoft Office Suite and the use of the World Wide Web (Internet).

    • Ghana Ports and Harbours Authority

      Sept 2017 - Aug 2018
      Information Technology Support Engineer

      • Monitored the Wi-Fi Network within the Port of Tema.• Advised on and eliminated problems for end users in person or via telephone. • Performed hands on fixes when alerted of problems by monitoring system.• Undertook inventory of computers, printers, toners and cartridges.• Trained end users in using Helpdesk system.• Analyzed and performed troubleshooting on computer systems and performed required repairs and modifications on systems.

    • VFS Global

      May 2019 - May 2020
      Operations Specialist

    • Ecobank Ghana PLC

      Dec 2021 - Nov 2024
      Information Technology Specialist

    • Four Corners Community Services

      Nov 2023 - now
      Information Technology Specialist

  • Licenses & Certifications

    • (ISC)² Candidate

      (ISC)²
      Nov 2022
      View certificate certificate

    • Microsoft Certified: Azure Administrator Associate

      Microsoft
      Oct 2025
      View certificate certificate

    • Google IT Support Professional Certificate (v2)

      Google
      Jan 2025
      View certificate certificate

    • Google Cybersecurity Professional Certificate

      Google
      Sept 2023
      View certificate certificate

    • Windows 10 for IT Support: Advanced Troubleshooting

      LinkedIn
      Jul 2024
      View certificate certificate

    • Executive Certificate in Business Administration

      Accra Business School
      Apr 2023

    • Cybersecurity Essentials

      Cisco Networking Academy
      May 2020

    • Introduction to Cybersecurity

      Cisco
      May 2020
      View certificate certificate

    • Introduction to Computer Networking

      Stanford University School of Engineering
      May 2018

    • AI Security and Governance

      Securiti
      Oct 2025
      View certificate certificate

  • Volunteer Experience

    • Community Development Volunteer

      Issued by Tema Supreme Leo Club on Feb 2018
      Tema Supreme Leo ClubAssociated with Eugene K. M. Amissah

    • Charter Member (Tema Supreme Leo Club)

      Issued by Lions Clubs International on Feb 2019
      Lions Clubs InternationalAssociated with Eugene K. M. Amissah