Divya Prasad

Experience

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  Hexaware Technologies

  Jul 2019 - Oct 2022

  Salesforce Administrator

   Supported Professional Services Automation (PSA) as part of technical support. Managed user setups, updated profile attributes, and created public groups and roles, focusing on project management and time and expense calculations. Enhanced business process performance by up to 25% through strategic Salesforce configurations. Managed user operations on Salesforce, including adding/deactivating users and running sales reports for forecasting. Communicated effectively with business clients to demonstrate application progress and clarify requirements. Trained and led over 500 users and coached 9 junior Salesforce administrators. Configured Salesforce data models, including objects, fields, roll-up summaries, lookups, master-detail relationships, record types, and page layouts. Developed expertise in data modeling, security modeling, custom apps and objects, validation rules, workflow rules, approval processes, reports, and dashboards. Show less

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  Salesforce

  Oct 2022 - now

  Salesforce Technical Support Engineer

   Managed Salesforce issues for 2,500 end users across multiple regions. Supported the sales team by addressing customer complaints from various organisations. Implemented Salesforce solutions serving over 3,000 users. Designed and implemented custom formula fields, field dependencies, validation rules, workflows, and approval processes to automate alerts, field updates, and email generation. Provided ongoing technical support to customers, contributing to the identification and resolution of bugs and enhancements in Salesforce features. Show less